Corliss Williams
Henrico,VA
Summary
Dynamic leader with a proven track record at Comforcare Home Care, driving revenue growth and enhancing customer satisfaction through strategic planning and operational excellence. Skilled in team building and crisis management, I effectively implemented initiatives that improved performance and service delivery while leveraging strong communication and troubleshooting abilities.
Overview
46
46
years of professional experience
Work History
President
Comforcare Home Care - South
04.2013 - 02.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
Central Office Technician
Verizon
07.1977 - 12.2009
- Initially, tested, repaired and assisted residential clients with telecommunications equipment.
- Worked with outside technicians and central office to resolve issues
- Shifted to business clients and repairing large telecommunication networks
- Repair of systems required customer service skills, troubleshooting, oral and written communication skills
- Coordination with customers and different offices of telecommunication network to repair issues
- Supported disaster recovery efforts by swiftly repairing damaged equipment following natural disasters or system failures.
- Maintained strict adherence to company protocols and industry standards when working with sensitive customer data during equipment servicing.
Education
Computer Technology
ECPI
Richmond, VABachelor of Arts - English
Virginia State University
Petersburg, VA01-1977
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
Timeline
President
Comforcare Home Care - South
04.2013 - 02.2023
Central Office Technician
Verizon
07.1977 - 12.2009
Computer Technology
ECPI
Bachelor of Arts - English
Virginia State University
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