Corrie Hartless
Shenandoah
Summary
With three years of remote work experience, my expertise lies in customer service, communication, and adaptability. I have solid computer skills, including proficiency in Excel. Renowned for my ability to work independently, I am eager to expand my knowledge and make a positive contribution to any organization.
Overview
11
11
years of professional experience
Work History
Remote Upsell Renewal Specialist
Carahsoft
01.2022 - Current
- Proactively manage and renew government contracts for technology solutions
- Identify upcoming contract expirations and present value propositions to clients
- Negotiate renewal terms, upsell opportunities, and ensure customer satisfaction
- Perform data analysis, manage customer relationships, and handle reporting and forecasting
Inventory Specialist
Great Eastern Resorts (Massanutten)
01.2019 - 11.2021
- Managed data entry tasks and inventory management using the TSW system
- Ensured accuracy of inventory records and helped streamline inventory processes
Phone Agent
Great Eastern Resorts (Massanutten)
01.2017 - 01.2019
- Assisted timeshare owners with questions, booking their owner weeks, and explaining their purchases
- Worked efficiently in the TSW system to provide seamless customer service
Front Desk
Great Eastern Resorts (Massanutten)
01.2016 - 01.2017
- Provided exceptional guest relations, including answering questions and assisting with check-ins
- Delivered all necessary materials and directions for guests during their stay, ensuring satisfaction
- Worked in the TSW system to manage bookings and guest information
Housekeeping
Great Eastern Resorts (Massanutten)
01.2014 - 01.2016
- Maintained cleanliness in condos and public areas to meet guest expectations
- Worked efficiently to ensure a clean and pleasant environment for all resort guests
Education
General Studies -
Lord Fairfax Community College
06.2017
Advanced Diploma -
Page County High School
06.2013
Certified Nursing Assistant -
Page County Technical Center
06.2013
Skills
- Remote work proficiency
- Ability to work independently
- Time management
- Task prioritization
- Dependability
- Reliability
- Customer relationship management (CRM)
- Data analysis
- Reporting
- Negotiation
- Upselling
- Proficient in Excel
- Proficient in TSW system
- Strong communication
- Adaptability
Languages
English
Timeline
Remote Upsell Renewal Specialist
Carahsoft
01.2022 - Current
Inventory Specialist
Great Eastern Resorts (Massanutten)
01.2019 - 11.2021
Phone Agent
Great Eastern Resorts (Massanutten)
01.2017 - 01.2019
Front Desk
Great Eastern Resorts (Massanutten)
01.2016 - 01.2017
Housekeeping
Great Eastern Resorts (Massanutten)
01.2014 - 01.2016
General Studies -
Lord Fairfax Community College
Advanced Diploma -
Page County High School
Certified Nursing Assistant -
Page County Technical Center
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