Summary
Overview
Work History
Education
Skills
Can Speak the following languages English, Spanish & Thai
Languages
Timeline
Generic

Cortez K Crowder

Newport News,VA

Summary

Dynamic and dependable food service professional with extensive experience at Wingstop, excelling in efficient multitasking and kitchen organization. Proven ability to enhance customer satisfaction through exceptional service and high-quality food preparation. Skilled in fryer operation and committed to maintaining strict food safety standards while fostering a collaborative team environment. Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.

Overview

3
3
years of professional experience

Work History

Fast Food Cook

Wingstop
08.2024 - Current

I am a Line Cook

  • Cooked menu items according to specified instructions.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Maintained a clean and organized workspace, contributing to a positive and safe work environment.
  • Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
  • Practiced proper safety and sanitation standards.
  • Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
  • Completed orders within established timeframes, meeting customer expectations for prompt service.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Excelled at quickly identifying and addressing customer concerns or complaints, striving to always provide exceptional service.
  • Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
  • Adhered to strict health and safety guidelines, ensuring a sanitary kitchen space for staff and customers alike.
  • Reduced food preparation times with strong organizational skills in arranging tools and ingredients before starting tasks.
  • Demonstrated versatility by quickly adapting to new recipes and menu offerings as needed by the establishment.
  • Trained and assisted new kitchen staff members.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Assisted in training new hires on proper cooking techniques, equipment usage, and safety protocols, fostering team cohesion.
  • Managed opening and closing shift kitchen tasks.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality fast food items.
  • Mastered various cooking techniques for diverse menu items, resulting in consistently delicious meals.
  • Kept kitchen up to code for health and safety inspections.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Operated grills, fryers and ovens to cook food items.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Monitored food temperatures to meet quality and safety standards.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.

Food Service Worker

Busch Gardens
06.2022 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Improved dining experience by maintaining clean and organized eating area.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Collaborated with kitchen staff to plan and execute special events without hitches.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Streamlined checkout process, reducing wait times for customers.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Enhanced customer loyalty, remembering regulars' names and orders.
  • Fostered positive dining atmosphere by offering exceptional customer service.
  • Enhanced team efficiency with streamlined food preparation processes.
  • Reduced food preparation times by organizing workstations effectively.
  • Increased repeat business with high standards of food quality and service.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Adjusted food preparation methods in accordance with customer requests.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Observed diners to respond to additional requests and determine when meal completed.

Education

High School Diploma - Information Technology

Point Option High School
Newport News, VA
06.2025

Skills

  • Customer service
  • Quick-learning
  • Efficient multitasking
  • Dependable and reliable
  • Fryer expertise
  • Kitchen organization
  • Food presentation
  • Quick service preparation
  • Order processing
  • Meal preparation
  • Cleaning and sanitization
  • Supply restocking
  • Menu memorization
  • Ingredient handling
  • Food safety
  • Cross-training proficiency
  • Temperature monitoring
  • Recipe following
  • Ingredient preparation
  • Cleanliness maintenance
  • Ambitious
  • Adherence to recipes
  • Time management
  • Adaptability under pressure
  • Safe food handling
  • Portion control
  • Dish preparation
  • Workstation organization
  • Recipe-based cooking
  • Preparing ingredients
  • Grill operation
  • Kitchen sanitation management
  • Foodservice standards
  • Operating fryers and grills
  • Stocking supplies
  • Cooking techniques
  • Sanitation procedures
  • Food storage
  • Waste reduction
  • Kitchen equipment sanitation

Can Speak the following languages English, Spanish & Thai

Can Speak the following languages English, Spanish & Thai

Languages

Spanish
Native or Bilingual
Thai
Elementary

Timeline

Fast Food Cook

Wingstop
08.2024 - Current

Food Service Worker

Busch Gardens
06.2022 - Current

High School Diploma - Information Technology

Point Option High School
Cortez K Crowder