Akyia Sweat
Norfolk
Summary
Results-driven retail professional with experience in scheduling, staffing, human resources administration, and store management at Lowe's Home Improvement. Strong background in workforce planning, recruiting, team leadership, customer service, sales growth, and operational execution. Skilled at managing multiple priorities, developing associates, and ensuring efficient store operations while delivering an exceptional customer experience.
Overview
22
22
years of professional experience
Work History
Scheduling Staff Administrator
Lowes Home Improvment
Virginia Beach, VA
04.2024 - Current
- Create, review, and adjust employee work schedules
- UKG system
- Monitor staffing levels to ensure departments are adequately covered
- Assist with recruiting and hiring activities.
- Coordinate onboarding and orientation for new hires.
- Support payroll-related administrative tasks.
- Ensure compliance with company scheduling and labor policies.
Assistant Store Manager
Lowe's Home Improvement
Chesapeake, VA
05.2018 - 12.2023
- Provided quality customer service
- Accessed customer flow, work demands, and scheduling to ensure proper store coverage
- Ensured inventory is properly accounted and available when needed
- Conducted safety training and providing info to employees to ensure all store safety precautions are being used
- Provided resources and tools to help team assist customers
- Developed and execute store weekly operational plans
- Ensured all corporate policies and procedures are followed consistently
- Addressed all conflicts with open communication and within store guidelines
- Performed site checks, supply orders, invoice, collections of payments
- Incorporated all duties and procedures from previous leadership position on wider scale
- Maintained a leadership position storewide supervising 160 associates
Department Supervisor
Lowe's Home Improvement
Chesapeake, VA
02.2006 - 05.2018
- Delegated duties and responsibilities to a team of twenty
- Identified and accessed needs to achieve customer satisfaction
- Built sustainable relationships of trust through open and interactive communication
- Met personal and team sales targets and call handling quotas
- Resolved complaints while providing appropriate follow up and resolution, via phone, email and in store
- Provided training and service in multiple departments: Installs, plumbing, home decor and front end sales
- Coordinated and input schedules
- Performed site checks, supply orders, invoice, collections of payments
- Facilitated visual presentation and operational standards by providing effective implementation of direction with urgency and proper planning
- Prepared sales contracts
Cashier/Customer Service
Home Depot
Norfolk, VA
02.2004 - 02.2006
- Answered questions regarding store operations and merchandise
- Opened and closed registers
- Provided charge slips, balanced cash drawers and receipts
- Implemented promotions and marketing events to increase membership, sales and retention
Education
Human Services
Tidewater Community College
Norfolk, VA06.2011
High School Diploma - undefined
Norview High School
Norfolk, VA07.1996
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Leadership
- Guest services
- Documentation review
- Microsoft word
- Microsoft excel
- Data entry
- Documentation and reporting
- Team building and leadership
- Office management
- Document management
Timeline
Scheduling Staff Administrator
Lowes Home Improvment
04.2024 - Current
Assistant Store Manager
Lowe's Home Improvement
05.2018 - 12.2023
Department Supervisor
Lowe's Home Improvement
02.2006 - 05.2018
Cashier/Customer Service
Home Depot
02.2004 - 02.2006
High School Diploma - undefined
Norview High School
Human Services
Tidewater Community College