Coty Dorsey
Abingdon
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
13
13
years of professional experience
Work History
General Manager
Dominos's Pizza
Abingdon
03.2013 - Current
- Managed daily operations to ensure smooth restaurant functioning.
- Oversaw staff recruitment, training, and performance evaluations.
- Implemented cost-control measures to optimize inventory management.
- Coordinated delivery logistics to enhance service efficiency and customer satisfaction.
- Ensured compliance with health and safety regulations in food preparation areas.
- Fostered a positive team environment through effective communication and leadership.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Correctional Sergeant
Tennessee Department Of Corrections
Mountain City
11.2013 - 09.2019
- Supervised daily operations of correctional facility staff and inmate activities.
- Enforced facility rules and regulations to maintain safety and security.
- Coordinated emergency response drills and procedures for staff preparedness.
- Conducted routine inspections to ensure compliance with safety standards.
- Trained new officers on policies, procedures, and safety protocols.
- Managed inmate behavior through conflict resolution and mediation techniques.
- Collaborated with various departments to address inmate needs and concerns.
- Prepared detailed reports on incidents, operations, and staff performance evaluations.
- Supervised subordinate officers in their daily duties.
- Reviewed incident reports and other documentation submitted by subordinates.
- Diffused disruptive behavior by verbal interventions.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Conducted random searches for contraband items such as weapons or drugs.
- Communicated information regarding security, safety and operations through chain of command.
- Searched building and grounds, living quarters and work areas for contraband.
- Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Ensured compliance with departmental policies, regulations and procedures.
- Supervised visitation and checked visitors for proper identification and contraband.
- Received and inspected mail and property from visitors on behalf of designated inmates.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Issued security badges and passes to guests and visitors.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Conducted scheduled headcounts to verify presence of prisoners.
- Supervised and made cell assignments.
- Settled disputes between inmates.
- Conducted fire, safety and sanitation inspections.
- Promoted safety, order, and functionality of facility.
Education
Lebanon High School
Lebanon, VASkills
- Staff recruitment
- Inventory management
- Budgeting
- Compliance enforcement
- Customer relationship management
- Operational efficiency
- Team leadership
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Decision making
- Training and development
- Supervision and training
- Employee scheduling
- Schedule management
- Team training and development
- Staff training/development
- Training and coaching
- Incident reporting
- Safety compliance
- Emergency management
- Staff supervision
- Operations management
- De-escalation techniques
- Offender escort
- Inmate transport
- Firearms proficiency
- Inmate transportation
- Conflict management
- Inspections
- Restraint techniques
- Surveillance monitoring
- Officer training
- Inmate supervision
- Inmate movement control
- Crisis management
- Security procedures
- Body searches
- Correctional Facility Operations
- Professional ethics
Timeline
Correctional Sergeant
Tennessee Department Of Corrections
11.2013 - 09.2019
General Manager
Dominos's Pizza
03.2013 - Current
Lebanon High School