Summary
Work History
Education
Skills
References
Timeline
BusinessAnalyst

Courtney Gerber

Aylett

Summary

Motivated professional with nine years of management experience. Demonstrates expertise in customer service and administrative tasks, including cash handling, budgeting, billing, invoicing and inventory management. Proven ability to communicate effectively in both digital and face-to-face settings. Experienced in leading teams of up to fifty employees, with a strong focus on onboarding and training.

Work History

Administrative Assistant

Rva Graphics & Wraps
Richmond
06.2024 - Current
  • Record invoices using Excel, assign general ledger codes, conduct monthly inventory counts, and reconcile discrepancies.
  • Greet visitors in a professional manner, respond to inquiries, and direct them to the appropriate personnel when needed.
  • Scheduled appointments between clients and customers and internal staff members.
  • Coordinate mailings, including sorting mail, and preparing packages for shipping via courier service or postal service.
  • Responsible for the intake of customer billing. Directing checks to the proper personnel and processing all digital payments.
  • Answer questions from customers regarding the products and services offered by the company.
  • Order all the vinyl, hard substrates, job-specific items, shop, and print supplies.
  • Assist coworkers with incoming jobs by handling tasks such as obtaining approvals, managing revisions, scheduling, coordinating pickups, and arranging shipments.

Front of House Manager

Qbarbeque
Glen Allen
10.2019 - 06.2025
  • Staff recruitment, training, and retention.
  • Responsible for general catering operations, which include writing, packing, delivering, serving, and scheduling.
  • Managed general ledger entries, invoicing, bank deposits, and change orders.
  • Conducted weekly physical inventory counts according to established procedures.
  • Collaborated with vendors to ensure timely delivery of goods and services.
  • Managed routine maintenance and repair.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bar Manager, Bartender, Team Lead

TGI Fridays
Mechanicsville
07.2006 - 10.2019
  • Recorded comprehensive liquor inventory and acquisition data to support effective budgeting efforts.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • I was in charge of managing vendors and procuring all the supplies required for the bar.

Education

Bachelors - Psychology, Sociology

Virginia Commonwealth University
Richmond, VA
01.2016

Associate - Psychology, Paraprofessional Counseling Certificate

Germanna Community College
Fredericksburg, VA

Skills

  • Inventory management
  • Customer service
  • Data entry
  • Budget planning
  • Administrative operations
  • Training
  • Microsoft programs
  • Appointment scheduling
  • Invoice processing
  • Problem solving
  • Billing processing

References

  • Jason Yerema, Woodfin-Your Home Team, 804-640-4676
  • Alexa Mayhew, Qbarbeque, 804-205-8069, Alexahawk@qbarbeque.com
  • Bill Lawrence, J.D. Lewis Construction Management, Inc., 540-424-5579

Timeline

Administrative Assistant

Rva Graphics & Wraps
06.2024 - Current

Front of House Manager

Qbarbeque
10.2019 - 06.2025

Bar Manager, Bartender, Team Lead

TGI Fridays
07.2006 - 10.2019

Bachelors - Psychology, Sociology

Virginia Commonwealth University

Associate - Psychology, Paraprofessional Counseling Certificate

Germanna Community College
Courtney Gerber