Courtney Hilton
Fredericksburg,VA
Summary
Dependable professional with strong customer service skills. Proven ability to enhance satisfaction and manage inventory effectively, ensuring timely and accurate deliveries.
Results-driven manager with experience in team leadership and inventory management. Skilled in problem-solving and effective decision-making, contributing to enhanced customer relationships and streamlined operations.
Overview
9
9
years of professional experience
Work History
Manager/Delivery Driver
Anita's Beautiful Flowers
11.2025 - Current
- Operated delivery vehicle efficiently, ensuring timely and accurate deliveries to customers.
- Managed inventory of floral arrangements for optimal delivery scheduling.
- Communicated effectively with customers to confirm delivery details and enhance satisfaction.
- Collaborated with team members to streamline route planning and reduce delivery times.
- Adapted quickly to changing schedules, demonstrating flexibility in high-demand situations.
- Contributed to maintaining positive customer relationships through professional service interactions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Adapted to changing situations, maintaining high-quality support under pressure.
Delivery Driver
Anita's Beautiful Flowers
11.2019 - Current
- Delivered floral arrangements efficiently to customers, ensuring timely and accurate service.
- Maintained vehicle cleanliness and functionality for safe transportation of products.
- Managed inventory levels, restocking supplies as needed to meet delivery demands.
- Optimized delivery routes using GPS technology to enhance efficiency and reduce delays.
- Communicated effectively with customers regarding delivery status and special requests.
Floral Department Manager
Weis Markets Inc
11.2018 - 11.2019
- Led floral department operations, ensuring efficient inventory management and product quality.
- Developed team training programs to enhance staff skills and customer service standards.
- Implemented visual merchandising strategies to maximize product appeal and drive sales.
- Coordinated with vendors to maintain optimal supply levels and negotiate favorable terms.
- Analyzed sales data to identify trends, adjust inventory, and improve profitability.
Cashier/Customer Service Representative
Weis Markets Inc
11.2016 - 11.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented strategies to improve checkout speed, enhancing overall customer satisfaction.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ04-2028
High School Diploma -
Courtland High School
Spotsylvania06-2001
Skills
- Professionalism and courtesy
- Attention to detail focus
- Advanced driving techniques
- Load securing proficiency
- Effective decision making
- Problem-solving capacity
- Multitasking prowess
- Team leadership experience
- Positive attitude
- Customer service
- Dependable and reliable
- Attention to detail
Timeline
Manager/Delivery Driver
Anita's Beautiful Flowers
11.2025 - Current
Delivery Driver
Anita's Beautiful Flowers
11.2019 - Current
Floral Department Manager
Weis Markets Inc
11.2018 - 11.2019
Cashier/Customer Service Representative
Weis Markets Inc
11.2016 - 11.2018
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Courtland High School