Courtney Nottingham
Franktown
Summary
Insurance professional with expertise in account management and operations. Skilled in mentoring teams to enhance performance and develop tailored solutions that meet diverse client needs while ensuring compliance with industry regulations.
Excellent communicator and dependable team player with strong understanding of the housing industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
15
15
years of professional experience
Work History
Insurance Agent
Keith Lilliston State Farm
01.2018 - Current
- Developed customized insurance solutions to meet client needs and enhance coverage options.
- Conducted thorough policy reviews to ensure compliance with industry regulations and best practices.
- Provided exceptional customer service, resolving inquiries and claims efficiently for improved client satisfaction.
- Mentored other agents on effective sales techniques and customer engagement strategies to drive performance.
- Streamlined claims processing procedures, reducing turnaround times and increasing operational efficiency.
- Analyzed market trends to identify new business opportunities and adjust insurance offerings accordingly.
- Led training sessions for staff on product knowledge and regulatory updates to ensure team proficiency and compliance.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Office Manager
Eastern Shore Yacht & Country Club
12.2016 - 12.2017
- Managed daily office operations to ensure efficiency and smooth workflow.
- Coordinated scheduling for staff meetings and events, optimizing resource allocation.
- Oversaw inventory management, ensuring adequate supplies for club activities.
- Implemented administrative procedures that improved operational efficiency by streamlining processes.
- Facilitated communication between board members and committees to promote cohesive operational strategies.
- Provided exceptional customer service when addressing member inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Physical Therapist Technician
Mosher Physical Therapy
12.2010 - 12.2017
- Assisted physical therapists in implementing treatment plans for diverse patient populations.
- Prepared and maintained therapeutic equipment to ensure optimal functionality and safety.
- Educated patients on exercises and rehabilitation techniques to enhance recovery progress.
- Monitored patient progress during therapy sessions, providing feedback to therapists for adjustments.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies for patients.
- Maintained accurate patient records, ensuring compliance with regulatory and insurance requirements.
- Trained new staff on clinic procedures and best practices for patient interaction and support.
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
- Promoted a culture of teamwork and accountability within the clinic, consistently meeting or exceeding performance expectations.
- Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
- Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Education
High School Diploma -
Nandua High School
Onley, Va Skills
- Customer service
- Professionalism and ethics
- Client retention
- Account management
- New client acquisition
- Marketing management
- Industry regulations
- Operations management
- Marketing strategies
- Data entry
- Critical thinking
- Customer complaint resolution
- Administrative functions
Accomplishments
Results-driven community engagement leader with extensive experience developing and leading fundraising initiatives that strengthen local impact across the Eastern Shore. Active volunteer with the Onancock Rotary and Riverside Shore Memorial Women's Auxiliary, with proven leadership as fundraising chair for the Riverside Shore Memorial Hospital Ball.
Skilled in coordinating large-scale community events, including an annual poker run and multi- year fundraising efforts for Camp Occohannock on the Bay Polar Duck Dip. I have demonstrated success in building partnerships, mobilizing volunteers, and driving community participation to support local initiatives.
I have successfully raised hundreds of thousands of dollars for local charities through strategic planning, donor engagement, and event execution. I am deeply committed to the community development, with a passion for creating sustainable programs that benefit local families and organizations.
Timeline
Insurance Agent
Keith Lilliston State Farm
01.2018 - Current
Office Manager
Eastern Shore Yacht & Country Club
12.2016 - 12.2017
Physical Therapist Technician
Mosher Physical Therapy
12.2010 - 12.2017
High School Diploma -
Nandua High School