Courtney Orsinger
Exmore
Summary
Lead Medical Assistant/ Office Administrator/ Customer Service
Dynamic Medical Assistant with extensive experience, excelling in patient care and electronic medical records management. Proven ability in phlebotomy and compassionate patient education, enhancing patient outcomes. Skilled in inventory management and triage, fostering efficient clinical operations while ensuring confidentiality and exceptional customer service.
Proactive and versatile office professional with expertise in customer service and dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success, and achieving positive results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Riverside Health System
Nassawadox
11.2021 - 02.2025
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Participated in team meetings, and updated CEU courses to improve workflows, contribute to improving patient outcomes, maintain up-to-date policies and procedures, and national regulations.
- Assisted physicians with patient care by taking vital signs, patient histories, chief complaints, and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed laboratory tests such as urinalysis, venous blood draws, finger sticks, and POCT testing.
- Educated patients about medications, procedures and physician's instructions.
Medical Assistant
Eastern Shore Rural Health Systems
08.2019 - 11.2021
- Administer the patient's blood, urine samples, and cultures, and prepare for lab processing.
- Record and update patient information in the database, as well as manage appointment scheduling and follow-up.
- Assisted family, pediatric, and women's health providers with over 50 types of exams and procedures for over 85% of the Eastern Shore residents.
- Maintained and cleaned exam rooms, work stations, and medical equipment, as well as stocked and oversaw supply inventory.
- QC machines every morning for daily use, documented, and closed down machines every afternoon.
- Administer venipuncture, injections (2 months and up), and medications daily.
- Triage, assessing, and prioritizing based on the patients' needs.
Nursing Assistant/Registered Medication Aide
Eastern Shore/ Commonwealth Senior Living
Hermitage
10.2015 - 08.2021
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Administered medications as directed by registered nurse or physician.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
Certificate - Medical Assistant
Eastern Shore Community College
Melfa, VA06.2019
High School Diploma -
Northampton High School
Eastville, VA06-2013
Skills
- Manage calls of 100 daily
- Phlebotomy
- Medical office administration
- Quick problem solver
- CPR/ First Aid
- Maintaining confidentiality
- Electronic medical records
- Proper sterilization techniques
- Direct patient care
- Medical terminologies
- Vital signs monitoring
- EKG set up and monitoring
- Patient triage
- Medical billing and coding
- Patient flow management
- Procedure assistance
- Clinical operations
- Customer service
- Compassionate
- Inventory and supply management
- Patient/ Family Education
- Phone calls/ Telehealth visits
Certification
- CPR Certification
- First Aid
- Certified Nursing Assistant (CNA)
- Registered Medical Assistant (RMA)
- Certified Clinical Medical Assistant (CCMA)
- Medical Billing and Coding
- Medical Office Administration
Languages
English, Expert
Accomplishments
- Dean's List 2013-2019
- Maintain GPA 3.6-4.0 2012-2019
- Advanced High School Diploma- Top 50 in Class
Timeline
Medical Assistant
Riverside Health System
11.2021 - 02.2025
Medical Assistant
Eastern Shore Rural Health Systems
08.2019 - 11.2021
Nursing Assistant/Registered Medication Aide
Eastern Shore/ Commonwealth Senior Living
10.2015 - 08.2021
Certificate - Medical Assistant
Eastern Shore Community College
High School Diploma -
Northampton High School