COURTNEY-RENEE OLAMIDE
Richmond
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
QA Analyst
Advancing Communites Everywhere
Richmond, Virginia, United States
02.2023 - Current
- Worked closely with Human Resources to verify compliance with internal inspection readiness programs.
- Applied regulatory compliance knowledge and quality expertise to implement process improvements.
- Organized, sorted, and checked input data against original documents.
- Worked in collaboration with other key operational departments to resolve complex quality and operational issues.
- Recommended, implemented, and monitored preventive and corrective actions to achieve quality assurance standards.
- Documented technical specifications and requirements for data collection.
- Summarized data analysis results in clear and compelling business report narrative.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Administrative Program Assistant
VNS Health
New York, New York, United States
05.2023 - 07.2023
- Developed and maintained professional relationships with internal employees and customers.
- Posted and updated job ads from job boards, careers pages and social networks.
- Answered phone inquiries to direct calls and provide basic company information.
- Assisted in preparing information and research materials for special projects.
- Created and maintained PowerPoint presentations for managers or supervisors.
- Attended staff meetings to take minutes and notes.
- Supported planning and coordination of program and associated activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Lead Front Desk Receptionist
Holiday Inn Express
Fort Lee, Virginia, United States
04.2021 - 02.2023
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Collected payments for services and updated accounts to reflect new balances.
- Organized and maintained conference room calendar and set up space for meetings.
- Greeted, assisted, and directed visitors with a professional attitude.
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
- Input data into job-related software for storage, retrieval, and archiving.
- Transcribed handwritten or dictated information to create professional business correspondence.
- Organized master calendar, scheduling appointments, meetings and events for staff.
- Operated telephone switchboard to take messages and schedule appointments.
Call Center Representative
The Results Company
Midlothian, Virginia, United States
09.2018 - 08.2019
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts.
- Sold products to customers during routine service calls using strong cross-selling abilities.
- Referred unresolved customer grievances to designated departments for further investigation.
- Assessed customer needs and escalated calls to specific departments.
- Completed high volume of inbound and outbound calls within deadlines.
- Delivered accurate organizational information about products, services and procedures.
- Displayed positive, professional and empathetic tone to deliver consistently superior service.
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries.
- Resolved customer concerns, following internal database prompts and company scripts.
- Analyzed call volume and average call time to monitor performance and productivity.
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
- Documented all call information according to standard operating policies and procedures.
Education
Bachelor of Science (B.S.) - Political Science
North Carolina A&T State University
Greensboro, NC08.2027
Skills
- Data Analysis
- Decision-Making
- Administrative assistance
- Mediation expertise
- Strong Problem Solver
- Database Querying
- Requirements Analysis
- QA Reporting
- Team Mentoring
- Personnel records management
- Filing and data archiving
Timeline
Administrative Program Assistant
VNS Health
05.2023 - 07.2023
QA Analyst
Advancing Communites Everywhere
02.2023 - Current
Lead Front Desk Receptionist
Holiday Inn Express
04.2021 - 02.2023
Call Center Representative
The Results Company
09.2018 - 08.2019
Bachelor of Science (B.S.) - Political Science
North Carolina A&T State University