Courtney Smith
Virginia Beach
Summary
Dedicated and adaptable professional with a background in the Mortgage, Property & Casualty Insurance, and the Food and Beverage industry. Proactive and organizational with a strong attention to detail to ensure compliance with industry standards. Track record of effective communication and problem-solving. Effective leadership skills.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Officer Assistant
Tidewater Mortgage Services, Inc
10.2020 - 09.2022
- Supported high-volume Senior Mortgage Loan Officer as a licensed MLO.
- Evaluated credit, calculated income and assessed eligibility for leads.
- Administered loans outside designated duties
- Reviewed all files thoroughly to determined documentation needed.
- Kept communication with costumers to acquire documentation or information needed.
- Collaborated with neighboring industries to streamline loan processing.
- Ensured all loans kept on track for a smooth and timely closing.
- Established an efficient data entry process for compliance checks.
Lead Sales Representative
Allstate - Donna Clarke Agency
06.2020 - 10.2020
- Leveraged CRM software to gather leads.
- Utilized diverse marketing strategies including mail-ins for lead generation.
- Initiated new company products to the agency for policy holders.
- Resolved inquiries and issues for policyholders.
- Recommended appropriate insurance products and ensured policy holders were well educated.
Assistant Front of House Manager
Eurasia Cafe
04.2019 - 06.2020
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Maintained inventory control, ensuring appropriate placing of food and beverage orders.
- Coordinated catering events for on-site and off-site venues ensuring customers needs were exceeded.
- Ensured seamless interaction with Back of House.
- Easily identifies regular clients' needs and desires for an enjoyable experience.
- Executed tasks efficiently and mindfully in high-pressure situations.
Server
Eurasia Cafe
10.2016 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Exhibited deep interest in food and drink sector.
Server/Food Runner/EXPO
The Landing
04.2015 - 10.2016
- Served food and beverages promptly with focused attention to customer needs.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Trained new expeditors and food runners according to company policies and standards.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
Full Service Caterer
High Tide Catering
04.2015 - 10.2016
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Collaborated with clients to plan event venues, menus and budgets.
- Led a team of catering staff to deliver exceptional service for various events such as weddings, corporate functions, and private parties.
Education
Associate Of Business Administration -
Tidewater Community College
High School Diploma -
Kellam High School
01-2015
Skills
- Time management
- Learning agility
- Problem solving
- Strong attention to detail
- Clear Communication
- Effective Leadership Skills
Timeline
Mortgage Loan Officer Assistant
Tidewater Mortgage Services, Inc
10.2020 - 09.2022
Lead Sales Representative
Allstate - Donna Clarke Agency
06.2020 - 10.2020
Assistant Front of House Manager
Eurasia Cafe
04.2019 - 06.2020
Server
Eurasia Cafe
10.2016 - 06.2020
Server/Food Runner/EXPO
The Landing
04.2015 - 10.2016
Full Service Caterer
High Tide Catering
04.2015 - 10.2016
Associate Of Business Administration -
Tidewater Community College
High School Diploma -
Kellam High School
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