Courtney Wellington-Flournoy
Zuni
Summary
Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Overview
8
8
years of professional experience
Work History
Universal Banker
Santander Bank Us
01.2016 - 08.2017
- Assisted customers by answering banking questions and recommending solutions.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Researched account information regarding loans and deposits.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
Research Associate
L&G Consulting
02.2015 - 12.2015
- Used databases, physical records and digital resources to complete deep research.
- Executed qualitative and quantitative research studies using multiple proven research methodologies.
- Gathered market research data and generated reports.
- Screened potential candidates to determine suitability for placement.
- Organized and maintained records, inventory and materials.
- Analyzed qualitative and quantitative data using data analysis tools to identify and validate research conclusions.
- Supported field research projects of large scope and complexity under guidance of leadership.
- Outlined key research in documents, spreadsheets and reports.
Associate Manager
Ulta Beauty Inc.
08.2014 - 02.2015
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Cosmetic Counter Manager
Macy's
04.2009 - 08.2014
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
- Developed and motivated counter associates, monitored customer service level and built sales through training team members and maintaining counter stock and visual presentation.
- Determined cosmetic needs based on customer's personal features and preferences.
- Possessed acute knowledge of beauty products, brands and latest trends.
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
- Informed customers of current promotions, events and services, booking appointments for scheduled events.
- Attended trainings and seminars to gain product line proficiency.
- Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
- Implemented merchandising displays and promotional products to meet marketing standards.
Education
Associate of Science - Business Administration And Management
Tidewater Community College
Norfolk, VAReal Estate
Kaplan
Virginia09-2025
Skills
- Cross-Selling and Partner Referrals
- Branch operations
- Customer needs assessment
- Teller Support
- Documenting Credit Request Packages
- Product Promotion
- Products and Services Knowledge
- New Account Setup
- Customer Service
- Prospect Calling
- Regulatory Compliance
- Relationship Building
- Employee Training Assistance
- Product and Service Sales
Timeline
Universal Banker
Santander Bank Us
01.2016 - 08.2017
Research Associate
L&G Consulting
02.2015 - 12.2015
Associate Manager
Ulta Beauty Inc.
08.2014 - 02.2015
Cosmetic Counter Manager
Macy's
04.2009 - 08.2014
Associate of Science - Business Administration And Management
Tidewater Community College
Real Estate
Kaplan
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