Courtney Wheeler
Waynesboro
Summary
Results-driven 911 Dispatcher with a proven ability to manage high-pressure emergency situations. Skilled in active listening, decision-making, and collaboration. Committed to delivering exceptional care and ensuring effective incident resolution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
911 Dispatcher
City Of Waynesboro
Waynesboro, VA
11.2021 - Current
- Managed emergency calls, prioritizing incidents based on urgency and nature.
- Coordinated response efforts with police, fire, and medical services to ensure effective incident resolution.
- Utilized CAD software to log and track dispatches, ensuring accurate data entry and response times.
- Provided real-time updates to field responders, enhancing communication and operational efficiency during emergencies.
- Conducted training sessions for new dispatchers, improving team performance and adherence to protocols.
- Monitored radio communications for critical updates, ensuring rapid deployment of resources as needed.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Advanced Emergency Medical Technician
Waynesboro First Aid Crew
Waynesboro, VA
07.2011 - Current
- Administered advanced life support techniques during emergency situations.
- Collaborated with interdisciplinary teams to ensure optimal patient care and safety.
- Trained and mentored junior EMTs on protocols and equipment usage.
- Conducted thorough assessments of patients to determine appropriate treatment plans.
- Maintained up-to-date knowledge of emergency medical procedures, staying current on industry best practices.
- Managed challenging situations involving behavioral health crises with calm professionalism and appropriate interventions.
- Delivered life-saving interventions for critically ill patients with advanced airway management techniques.
- Conducted thorough documentation of patient encounters, maintaining accuracy in reporting and record keeping.
- Developed strong relationships with local hospitals and healthcare providers, fostering positive working environments for seamless patient transitions.
- Collaborated with dispatchers to improve response times, optimizing routes for quicker access to patients in need.
- Provided compassionate care to patients, addressing concerns and ensuring their comfort during transport.
- Improved patient outcomes by providing timely and accurate assessments in emergency situations.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Responded to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
- Collaborated with medical doctors and other healthcare professionals.
ED Technician
Augusta Health
Fishersville, VA
08.2013 - 11.2021
- Administered emergency medical care and triaged patients in high-pressure environments.
- Operated and maintained advanced medical equipment to ensure optimal performance.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline processes.
- Monitored vital signs and documented patient information accurately for treatment continuity.
- Developed training materials to enhance staff competency in emergency response procedures.
- Ensured patient safety with strict adherence to infection control protocols and proper use of personal protective equipment.
- Expedited patient flow through the ED by effectively managing caseloads, anticipating needs, and allocating resources accordingly.
- Streamlined ED operations by stocking treatment rooms with necessary supplies and maintaining cleanliness in all areas.
- Upheld patient confidentiality by adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Assisted physicians in performing minor procedures such as suturing wounds, splinting fractures, and applying dressings to ensure optimal healing outcomes.
- Reduced wait times for laboratory results by efficiently collecting blood samples using proper venipuncture technique.
- Promptly responded to critical situations, assisting in life-saving interventions like CPR administration and defibrillation techniques.
- Contributed to a positive patient experience by patiently answering questions, providing reassurance, and addressing any concerns in a timely manner.
- Boosted patient satisfaction by addressing concerns promptly, offering emotional support, and maintaining a comfortable environment during their stay.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Quickly responded to codes and cardiac monitor alarms.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Trained new EMTs on proper protocols and procedures.
- Performed medical tests and collected samples for laboratory analysis.
- Assisted with lifting and moving patients.
- Delivered emotional support to patients and families.
- Collaborated with medical doctors and other healthcare professionals.
Education
Advanced- EMT - EMS
Blue Ridge Community College
Weyers Cave, VA01-2026
High School Diploma -
Stuarts Draft High School
Stuarts Draft05-2006
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Memory retention
- Computer-aided dispatching
- Information intake
- Information documentation
- Information gathering and relay
- EMS dispatch
- Basic life support
- Verbal and written communication
- Multitasking and prioritization
- Flexible schedule
- Call routing
- CPR and first aid
- Good judgment
- Emergency medical dispatch (EMD)
- Radio frequencies monitoring
- Basic life support BLS
- Emergency medical technician
- Call prioritization
Certification
- EMD - Emergency Medical Dispatch
- Licensed Advanced-EMT
- CPR First Aid
Timeline
911 Dispatcher
City Of Waynesboro
11.2021 - Current
ED Technician
Augusta Health
08.2013 - 11.2021
Advanced Emergency Medical Technician
Waynesboro First Aid Crew
07.2011 - Current
Advanced- EMT - EMS
Blue Ridge Community College
High School Diploma -
Stuarts Draft High School