Craig Maley
Suffolk
Summary
Results-driven Operations Manager with a proven track record in process improvement, team leadership, and customer service. Expertise in optimizing workflows and enhancing operational efficiency to achieve strategic goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
W.O. Grubb Crane Rental
Portsmouth, VA
09.2023 - Current
- Directed management of 70 personnel and 70 machines to ensure efficient project execution at Hampton Roads Bridge Tunnel and Chesapeake Bay Bridge Tunnel.
- Managed daily operations to ensure timely equipment availability for projects.
- Coordinated logistics and scheduling of crane rentals to optimize resource utilization.
- Developed and implemented safety protocols, improving compliance across teams.
- Streamlined inventory management processes, reducing downtime and enhancing efficiency.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Supervised maintenance schedules for equipment, ensuring optimal performance and reliability.
- Fostered communication between departments to enhance collaboration on project execution.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Operations Manager
Maxim Crane Works
Ashland, VA
12.2021 - 08.2023
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Crane Operator
Maxim Crane Works
Ashland, VA
10.2020 - 12.2021
- Operated various crane types, ensuring safe and efficient lifting operations across diverse job sites.
- Conducted routine inspections and maintenance on cranes to uphold safety standards and operational reliability.
- Collaborated with ground crew to coordinate load movements, enhancing overall workflow efficiency on site.
- Trained junior operators on equipment handling and safety protocols, fostering a culture of safety awareness.
Oiler
W.O. Grubb Crane Rental
Portsmouth, VA
01.2016 - 09.2020
- Operated and maintained hydraulic systems for cranes, ensuring optimal performance and safety standards.
- Conducted daily inspections of equipment to identify maintenance needs and prevent breakdowns.
- Assisted in fueling and lubricating machinery, enhancing operational efficiency and reliability.
- Collaborated with team members to troubleshoot mechanical issues, minimizing downtime during operations.
Education
Navy Security Force Sentry -
Navy-USN
Norfolk, VAHigh School Diploma -
North Carroll Highscool
Hampstead, MDSkills
- Problem-solving
- Operations oversight
- Employee motivation
- Staff development
- Workflow optimization
- Strategic planning
- Schedule management
- Process improvement
Certification
- Licensed Crane Operator - NCCO
- Journeyman Operator Certified - IUOE Local 147 Apprenticeship
- Rigger Qualification - IUOE Local 147
- Licensed Commercial Driver
- Certified Escort Vehicle Operator - Virginia DMV
- 30-Hour Construction Safety and Health-OSHA
- 10-Hour Construction Safety and Health-OSHA
- 10-Hour Maritime: Shipyard Employment-OSHA
- MSHA Certified- Commonwealth of Virginia
- Adult First Aid/CPR/AED-Red Cross
- Navy Security Force Sentry-Navy-USN
Languages
Spanish
Limited Working
Timeline
Operations Manager
W.O. Grubb Crane Rental
09.2023 - Current
Operations Manager
Maxim Crane Works
12.2021 - 08.2023
Crane Operator
Maxim Crane Works
10.2020 - 12.2021
Oiler
W.O. Grubb Crane Rental
01.2016 - 09.2020
Navy Security Force Sentry -
Navy-USN
High School Diploma -
North Carroll Highscool
Awards
Ernie Calhoun/Emanuel C. Evans Apprentice of the Year Award 2020 IUOE Local 147
Flag Letter of Commendation-USN
Navy Achievement Medal-USN (2)
Navy Good Conduct Medal-USN
National Defense Service Medal-USN
Global War On Terrorism Expeditionary Medal-USN
Global War On Terrorism Service Medal-USN
Navy Battle "E" Ribbon-USN (4)
Humanitarian Service Medal-USN (2)
Enlisted Surface Warfare Specialist Insignia-USN
Sea Service Deployment Ribbon-USN (2)
NATO (Non- Article 5) Ribbon-USN