Creola Portious
Yorktown
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Personal Shopper
Walmart
01.2021 - Current
- Provided personalized shopping experiences through attentive customer service.
- Collaborated with team members to streamline shopping processes and workflows.
- Utilized store systems for order placement and product tracking efficiently.
- Resolved customer inquiries and issues with professionalism and empathy.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
Shift Leader
Wingstop
05.2018 - 05.2019
- Managed restaurant opening and closing procedures efficiently.
- Resolved customer complaints and addressed refund issues effectively.
- Conducted safe counts and managed money drops, stock, and inventory orders.
- Posted charges, payments, and adjustments promptly to maintain accurate records.
- Trained and mentored new and current employees on product knowledge and promotions.
- Established goals for the crew and facilitated achievement of targets.
Shift Leader
Rallys Fast Food Resturant
04.2017 - 04.2018
- Facilitated positive customer experiences and executed upselling strategies.
- Managed restaurant opening and closing procedures.
- Processed cash and check deposits for company accounts.
- Handled cash and credit card transactions efficiently.
- Executed inventory orders and received deliveries from suppliers.
- Trained and mentored new employees on procedures and promotions.
Education
No Degree - Nurse Aid
Bons Secours
Norfolk, VA03-2005
High School Diploma -
932K
Brooklyn, NY02-1997
Skills
- Detail-oriented approach
- Written and oral communication
- Customer service excellence
- Customer relationship management
- Quality assurance
- Conflict resolution
- Team collaboration
- Accurate money handling
Certification
Food Protection Manager Certification
Timeline
Digital Personal Shopper
Walmart
01.2021 - Current
Shift Leader
Wingstop
05.2018 - 05.2019
Shift Leader
Rallys Fast Food Resturant
04.2017 - 04.2018
No Degree - Nurse Aid
Bons Secours
High School Diploma -
932K