Crismaily Martinez
Summary
Aspiring IT professional with a background in customer service and a passion for technology. Known for being a quick learner and a problem-solver, I bring strong communication skills and a dedication to helping others. Currently pursuing a B.S. in Information Technology at Western Governors University, I’m excited to gain hands-on experience in IT support, troubleshooting, and cybersecurity while contributing to a team-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Growth Coach/Mentor
Jesus Rapha Ministries
02.2023 - Current
- Disciple and guide others in their faith journey, personal growth, and specific life challenges
- Guide individuals in faith growth, witness transformative life changes, and foster spiritual resilience
- Provided compassionate guidance and counseling, helping mentees navigate life challenges and strengthen their faith journey
- Created innovative coaching strategies tailored to individual needs, promoting holistic well-being and spiritual maturity
- Facilitated transformative experiences for mentees, leading to measurable personal growth and enhanced spiritual understanding
- Utilized biblical principles throughout the mentor process, guiding clients towards spiritual growth in conjunction with emotional healing.
- Collaborated with pastors and church leadership to develop targeted interventions for congregants in need of counseling support.
Patient Services Representative
Mint Dental
06.2017 - 02.2019
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Increased efficiency of office operations through proper management of medical records and filing systems.
Office Assistant
Frost Dental
07.2016 - 06.2017
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
Education
Bachelor of Science - Information Technology
Western Governors University
05-2026
HIGH SCHOOL DIPLOMA -
Liceo Mercedes Bello
05.2015
Skills
- Effective Time Management
- Analytical Thinking
- Effective Multitasking
- Proactive Self-Starter
- Collaborative Teamwork
- Fluent in Two Languages
- Strong Verbal Skills
- Strong Technical Proficiency
- Skilled in Coping Strategies
- Cybersecurity Knowledge
- Network Diagnostics
- Technical Support
- User-Centric Experience
- Technical Troubleshooting
- Problem-Solving Skills
Certification
- Google IT Support Professional Certificate - 2023
- ITIL Certification - 2025
- Currently pursuing with active study, the CompTIA Certifications A+, Network+, Security+.
Languages
English
Spanish
Timeline
Growth Coach/Mentor
Jesus Rapha Ministries
02.2023 - Current
Patient Services Representative
Mint Dental
06.2017 - 02.2019
Office Assistant
Frost Dental
07.2016 - 06.2017
HIGH SCHOOL DIPLOMA -
Liceo Mercedes Bello
Bachelor of Science - Information Technology
Western Governors University
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