Crissy Tuscher
Henrico
Summary
Dedicated Procurement professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Analytical decision maker skilled with managing customers and employees with a strong team building philosophy. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
19
19
years of professional experience
Work History
Senior Account Manager
SLWM
06.2024 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Provided extensive support in sales, technical and business areas to key accounts.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Worked with customers to develop strategic business and account plans.
Strategic Sourcing Category Manager
SLWM
01.2023 - Current
- Analyzed spend data to identify and execute cost-savings, cost-avoidance and value analysis opportunities.
- Developed requests for proposal and issued requests for quotes to support sourcing efforts.
- Managed and developed relationships with suppliers to attain maximum cost efficiency and leverage buying power.
- Calculated and reported actual and projected sourcing savings by spend categories.
- Developed and implemented strategic purchasing procedures and control systems to reduce direct costs and carrying costs.
- Collaborated with strategic partners to develop and manage key performance indicators and quality assurance processes.
- Streamlined portfolio, negotiated payment terms and promoted spending transparency to support cross-disciplinary goals.
- Administered agreements by negotiating change orders, executing contract extensions and resolving administrative issues.
Indirect Procurement Manager
RR Donnelley
07.2020 - 01.2023
- Lead team of Strategic Category Buyers who support Indirect category spend for internal platforms
- Negotiate complex corporate procurement contracts by working closely with internal and external contacts.
- Develop best practices for category strategy, segmentation, and spend
- Strategically build and review internal processes to gain efficiencies within Procurement
- Collaborate with Category Managers to build and capture metrics used to manage suppliers and build supplier scorecards
- Review and document monthly operational metrics to analyze total cost of ownership and lower operating costs
- Identify and implement cost savings measures throughout all internal platforms
- Develop and maintain relationships with key suppliers for smooth communication and to meet required expectations
- Evaluate suppliers based on purchasing policies and competitiveness in quality, price and delivery
Strategic Relationship Manager
RR Donnelley
06.2018 - 07.2020
- Lead team of Print Procurement Specialists responsible for day to day project management
- Managed Fortune 500 customers print and media accounts for clients in several different vertical markets
- Vertical markets managed include Gaming, Hospitality and Service, Food and Beverage, Retail (In Store Marketing), Medical Devices and Pharmaceutical
- Implemented and onboarded new customers by following contractual Statement of Work with customer to ensure smooth transition
- Maintained and managed all contractual agreements to include cost savings, revenue goals, customer health and operational metrics
- Built and presented Quarterly Business Reviews to maintain high level of customer health and satisfaction
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns
Commodity Manager
RR Donnelley
05.2009 - 06.2018
- Managed several commodities for United States to include commercial print, in-store marketing, direct mail, magazine/catalog
- Managed annual combined commodity spend of $650mm
- Reviewed and document monthly operational metrics to lower operating costs and ensure profitability
- Applied demand-driven material resource planning strategies throughout supply chain network.
- Identified, researched and assessed quality of potential vendors.
- Collaborated with suppliers and internal stakeholders to accomplish and outperform objectives.
- Negotiated and finalized contracts with optimized pricing structures and delivery timetables.
- Reviewed proposals and contracts for compliance with specifications.
- Arranged for payment and maintained records of bids, orders and financial transactions.
- Oversaw total cost of ownership reduction strategies.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Built and deepened productive relationships with prospective and competitive suppliers to drive sustained growth.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Identified and negotiated cost savings throughout all platforms through supply chain management
- Managed large RFPs and assisted in implementation of Global Print Management customers
- Managed and mentored teams of Print Procurement Specialists who specialized in commodities listed above
- Worked with Print Procurement teams to develop and enforce best practices
- Built RRD's Magazine/Catalog commodity which allowed RRD get foothold on magazine, book, and newspaper industry customers
- Oversaw total cost of ownership reduction strategies
- Applied demand-driven material resource planning strategies throughout supply chain network
Account Manager/Production Planner
Citation Graphics
11.2005 - 03.2009
- Managed production and scheduling of pre-press, print production, bindery, shipping, mailing, and warehousing
- Maintained strong customer relations for high pressure clients, overseeing all aspects of production planning for each incoming project
- Planned production on 40” sheet fed presses, half size digital presses, and Igen digital presses
- Worked heavily in direct mail area
- Responsible for estimating, purchasing, billing, and profitability on all projects.
Education
Some College (No Degree) - Studied Marketing
Pennsylvania State University
University Park, PAHigh School Diploma -
Unionville High School
Unionville, PA06.1991
Skills
- Critical Thinking
- Supplier Performance Management
- Market Intelligence
- Vendor Negotiations
- Operational Efficiency
- Commodity Management
- Continuous Improvement Strategies
- Procurement Proposals
- Judgment and Decision-Making
- SAP, Ariba, Salesforce
- MS Office, Smartsheet, Google Suite
Timeline
Senior Account Manager
SLWM
06.2024 - Current
Strategic Sourcing Category Manager
SLWM
01.2023 - Current
Indirect Procurement Manager
RR Donnelley
07.2020 - 01.2023
Strategic Relationship Manager
RR Donnelley
06.2018 - 07.2020
Commodity Manager
RR Donnelley
05.2009 - 06.2018
Account Manager/Production Planner
Citation Graphics
11.2005 - 03.2009
Some College (No Degree) - Studied Marketing
Pennsylvania State University
High School Diploma -
Unionville High School
Similar Profiles
Robert S. MeyerRobert S. Meyer
Account Director at SLWMAccount Director at SLWM
Jonah BroghammerJonah Broghammer
Picker Packer at SLWMPicker Packer at SLWM
Jonathan WebberJonathan Webber
Selling Associate at SLWMSelling Associate at SLWM