Cristian Lopez

• Planned, coordinated, and supervised electrical operations and preventive maintenance in a critical environment. Managed energy optimization programs while ensuring the reliability and safety of power distribution systems.
• Led and executed comprehensive preventive and corrective maintenance programs. Ensured strict adherence to change control processes, developed maintenance schedules, and upheld quality assurance standards for all maintenance activities, including third-party contracted work.
• Provided rapid and effective response to emergency situations, including fire alarms, equipment failures, customer escalations, and evacuations. Actively participated in incident resolution to minimize downtime and ensure personnel safety.
• Monitored critical and non-critical infrastructure systems, ensuring optimal performance and early detection of issues. Supervised external contractors to ensure compliance with safety standards, operational guidelines, and timely completion of maintenance tasks.
• Maintained accurate and detailed records of maintenance activities in the computerized maintenance management system (CMMS). Collaborated with cross-functional teams to streamline maintenance processes, improve operational efficiency, and ensure proper inventory management of essential parts and materials.
• Ensured that all areas are safe by adhering strictly to OSHA regulations and industry standard
• Responsible for the efficient operation and maintenance of critical HVAC systems, plumbing installations, generators, fire detection and suppression systems, life safety systems, temperature control systems, building management systems (BMS), and digital monitoring platforms. Ensured all systems remained fully operational to support the facility’s uptime requirements.
• Proficient in using multimeters, ohmmeter and Fluke test equipment for electrical diagnostics, power quality analysis, and troubleshooting. Experienced in testing and certifying copper and fiber cables to ensure connectivity and performance. Skilled in using specialized electrical tools to support critical infrastructure operations while adhering to safety protocols and industry best practices.
• Gained hands-on exposure to SLA escalated incidents by assisting senior engineers in resolving critical issues under strict time constraints.
• Proficient in utilizing the ServiceNow platform for end-to-end management of work orders, maintenance tasks, and customer-reported issues in a critical data center environment. Ensured timely resolution of requests while maintaining operational continuity and adhering to service quality standards. Demonstrated strong attention to detail in documenting task progress, resolutions, and follow-up actions, contributing to efficient operations and accurate reporting.

• Streamlined communication processes for increased efficiency and improved customer satisfaction.
• Developed and maintained comprehensive documentation of telecom projects, enabling seamless handoff to support teams.
• Delivered high-quality results while consistently meeting deadlines under challenging circumstances.
• Collaborated with engineers to develop customized solutions tailored to client needs.
• Optimized equipment inventory management, resulting in reduced downtime due to material shortages or delays.
• Mentored junior technicians, fostering professional growth through hands-on training and knowledge sharing.
• Conducted regular safety audits to maintain a safe working environment and minimize accidents on job sites.
• Created and maintained daily and weekly reports for upper management.
• Managed efficient teams of up to 7 employees.

• Demonstrated commitment to safety standards, ensuring proper handling and disposal of hazardous materials used in telecommunications installations.
• Ensured smooth project completion by effectively coordinating with other departments, vendors, and clients.
• Reviewed blueprints, drawings, schematics and project specifications ahead of time to fully understand all key details of job.
• Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
• Identified problematic components and wiring issues and applied troubleshooting techniques.
• Efficiently troubleshot fiber-optic and copper connections resulting in quicker restoration of services following outages.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

• Established major critical infrastructures for high-end clients, installing up to 23 racks daily with full fiber and power installations

• Installed, dressed, and managed fiber optic cables to ensure proper organization and optimal system performance within data center infrastructure.

• Labeled, tested, and documented fiber optic cable installations, ensuring accurate connectivity and compliance with data center standards.

• Assisted in the installation, configuration, and maintenance of server racks, ensuring proper placement and secure equipment setup.

• Performed basic troubleshooting of network connectivity issues, including verifying fiber cable connections and port assignments.

• Maintained organized cable management systems, ensuring clear labeling and routing of all fiber optic cables.

• Supported data center infrastructure maintenance, including equipment inspections, cleaning, and monitoring of environmental conditions such as temperature and humidity.

• Utilized fiber testing equipment (such as Fluke tools) to ensure proper performance and signal integrity of all fiber optic connections.

• Collaborated with senior technicians to complete installations, troubleshooting, and maintenance tasks according to project timelines.

• Adhered to strict safety standards and operational protocols while working in a high-security, mission-critical environment.

• Maintained accurate documentation of fiber optic cable installations, testing results, and other infrastructure updates.

• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided technical support for Georgetown Moving and Storage Company, resolving issues with M365

applications (OneDrive, Outlook, Teams) and managing tickets using BMC Remedy.

• Resolved associate, tool and service delivery issues revealed by statistical reports.