Cristie Camp
Roanoke
Summary
Customer Service Leader with 10+ years of experience in public-facing roles, including team coordination, process improvement, and client support within government services. Proven ability to resolve complex issues, train staff, and maintain high service standards in fast-paced environments. Recognized for strong leadership, organization, and commitment to delivering exceptional customer experiences.
Overview
20
20
years of professional experience
Work History
Senior Customer Service Representative
Roanoke County
Roanoke
05.2024 - Current
- Serve as primary front-line contact for clients, handling high-volume in-person and phone inquiries with professionalism and efficiency
- Process applications for public assistance programs (SNAP, Medicaid, TANF, EA), ensuring accuracy and adherence to policy
- Manage cash handling and payment processing in accordance with strict financial protocols
- Coordinated daily front office operations, scheduling coverage and ensuring compliance with agency procedures to maintain seamless service delivery
- Train and mentor new and existing staff, improving team performance and service consistency
- Assign and route cases using VaCMS system, supporting timely service delivery across departments
- Liaised for Quality Assurance requests, managed responses, and ensured timely compliance with state requirements to uphold service standards
- Collaborated with community partners to connect clients with additional resources and support services, enhancing client support network
Customer Service Representative
Roanoke County
Roanoke
04.2015 - 05.2024
- Delivered high-quality customer service to diverse populations in a fast-paced government office
- Coordinated case intake, referrals, and appointment scheduling for multiple assistance programs to streamline service delivery
- Handled sensitive client data with strict confidentiality and professionalism
- Maintained accurate records and ensured compliance with local and state processing timelines
- Facilitated Quality Assurance processes and coordinated timely responses to external audits to ensure compliance
- Led onboarding and training of new staff members to enhance team readiness and service quality
Pre-K Coordinator
Honeytree Early Learning Centers
Roanoke
09.2012 - 04.2015
- Trained and supported teaching staff, creating a collaborative environment that promoted structured learning and professional development
- Led classroom operations and curriculum planning, enhancing engagement and learning outcomes through effective communication with parents and staff
- Maintained detailed student records to ensure compliance with program standards and support individualized student growth
Administrative Assistant
Pet Health Alternatives
Clearwater
10.2011 - 08.2012
- Managed client records and scheduling to ensure seamless daily operations
- Supported medical staff by organizing documentation and facilitating communication
- Processed payments while maintaining accurate financial and customer data
PreK Teacher
Mayberry Early Learning Center
Moneta
08.2008 - 10.2011
- Developed engaging lesson plans that enhanced children's cognitive skills.
- Implemented hands-on activities that enriched learning through play.
- Collaborated with parents to strengthen support for children's education and development.
- Organized classroom materials and resources for effective learning experiences.
- Maintained records of student attendance and performance according to school policies.
Pre-K Assistant Teacher
Honeytree Early Learning Center
Roanoke
04.2007 - 08.2008
- Facilitated children's social, emotional, and cognitive growth through interactive activities tailored to their developmental needs.
- Collaborated with lead teacher to design and execute daily lesson plans, enhancing classroom learning experiences.
- Engaged parents through daily updates on children's progress and activities, fostering strong home-school partnerships.
- Maintained a safe and clean classroom environment for young learners.
Housekeeping Manager/Front Desk Associate
Mariners Landing
Huddleston
06.2006 - 04.2007
- Managed client records and scheduling to ensure smooth daily administrative operations
- Processed payments while maintaining accurate financial and customer data for effective transaction tracking
- Supported medical staff with documentation and communication to enhance workflow efficiency
Education
General Studies Diploma -
Staunton River High School
Bedford, VAEmergent Leadership Development -
Virginia Western
Roanoke, VAGenerations in the Workplace -
Virginia Western
Roanoke, VAEarly Childhood Education I & II Certificate -
Bedford Science and Technology Center
Bedford, VASkills
- Customer Service
- Conflict Resolution
- Case Management
- Team Leadership
- Staff Training
- Data Analysis
- Information Management
- Software proficiency
- Multitasking
- Communication
- Interpersonal Skills
- Dependable & Dedicated
Timeline
Senior Customer Service Representative
Roanoke County
05.2024 - Current
Customer Service Representative
Roanoke County
04.2015 - 05.2024
Pre-K Coordinator
Honeytree Early Learning Centers
09.2012 - 04.2015
Administrative Assistant
Pet Health Alternatives
10.2011 - 08.2012
PreK Teacher
Mayberry Early Learning Center
08.2008 - 10.2011
Pre-K Assistant Teacher
Honeytree Early Learning Center
04.2007 - 08.2008
Housekeeping Manager/Front Desk Associate
Mariners Landing
06.2006 - 04.2007
General Studies Diploma -
Staunton River High School
Emergent Leadership Development -
Virginia Western
Generations in the Workplace -
Virginia Western
Early Childhood Education I & II Certificate -
Bedford Science and Technology Center