Cristina Aceves
Richmond
Summary
Detail-oriented professional with strong skills in customer relationship management and team collaboration. Proven ability to analyze data and implement best practices, ensuring high customer satisfaction and efficient task completion.
Overview
11
11
years of professional experience
Work History
MMG Team Lead
Macy's
Deptford
07.2017 - 01.2020
- Analyzed sales data to enhance product placement and optimize inventory levels.
- Collaborated with marketing team to create effective promotional displays that attracted customer attention.
- Maintained accurate records and files for efficient document retrieval.
- Coordinated with colleagues to ensure timely completion of daily operational tasks.
- Ensured compliance with security policies defined by the organization.
- Adhered to all safety protocols established by the organization.
- Implemented best practices for providing excellent customer service.
Fulfillment Team Lead
Macy's
Voorhees
01.2014 - 04.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Daycare Teacher
A Little Peace Of Mind Daycare And Learning Center
Midlothian
01.2009 - 01.2011
- Developed lesson plans and activities to engage children in learning.
- Taught children foundational skills in colors, shapes and letters.
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Supervised children during meal times, playtime, and other activities.
- Fostered positive relationships with parents through regular communication and updates.
- Trained new staff on classroom management techniques and safety protocols.
Education
High School Diploma -
Lloyd C Bird
Chesterfield06-2008
Skills
- Inventory management
- Customer relationship management
- Document management
- Task prioritization
- Scheduling proficiency
- Calendar management
- Organization and recordkeeping
- Google Suite/ Microsoft products Familiarity
- Team collaboration
- Attention to detail
- Communication skills
Languages
Spanish
Native/ Bilingual
Accomplishments
- Employee of the Month - Nov 2018
Timeline
MMG Team Lead
Macy's
07.2017 - 01.2020
Fulfillment Team Lead
Macy's
01.2014 - 04.2017
Daycare Teacher
A Little Peace Of Mind Daycare And Learning Center
01.2009 - 01.2011
High School Diploma -
Lloyd C Bird