Cristina Negron-Nieves
Reston
Summary
Results-driven General Manager with extensive experience in retail operations. Known for exceptional attention to detail and adaptability, successfully leading teams to achieve business objectives and elevate customer service standards. Committed to fostering a culture of collaboration and high performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
South Block
Arlington, VA
07.2022 - Current
- Created and managed employee schedules to ensure efficient staffing and smooth daily operations.
- Received, organized, counted, and maintained inventory to support accurate stock levels and minimize discrepancies.
- Assisted in the successful opening and launch of multiple new store locations.
- Led and supervised both small and large teams, fostering productivity, collaboration, and high performance.
- Developed and implemented marketing strategies to increase customer traffic and drive revenue growth.
- Collaborated with fellow managers to establish store goals, monitor performance, and develop action plans to achieve business objectives.
- Oversaw daily store operations while ensuring excellent customer service and adherence to company standards.
- Trained, coached, and supported team members to improve performance and promote professional development.
Crew Team Member
Tropical Smoothie Cafe
Alexandria, VA
03.2022 - 09.2022
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with team members to streamline order processing during peak hours.
- Prepared and blended smoothies and food items according to standardized recipes.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
FOH Team Member
Chick-fil-A
Arlington, VA
02.2021 - 12.2021
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and loyalty.
- Collaborated with team members to ensure efficient order processing and accurate product delivery.
- Managed cash register operations, ensuring accurate transactions and maintaining financial accountability.
- Trained new hires on operational procedures, fostering a cohesive and knowledgeable team environment.
Education
No Degree - Business Administration And Management
Northern Virginia Community College
Annandale, VA05.2028
Skills
- Strategic planning
- Problem solving
- Organizational skills
- Adaptability
- Consistent results
- Customer service commitment
- Self-motivated teamwork
- Adaptable and quick to learn new processes
- Strong work ethic
Certification
• ServSafe Certified
Languages
Spanish
Native or Bilingual
Timeline
General Manager
South Block
07.2022 - Current
Crew Team Member
Tropical Smoothie Cafe
03.2022 - 09.2022
FOH Team Member
Chick-fil-A
02.2021 - 12.2021
No Degree - Business Administration And Management
Northern Virginia Community College