Cristopher Osorio
Manassas
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Computer Technician/Inventory
Cell Tech
10.2024 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
Service Desk Advocate
Target inc.
01.2020 - Current
- Collected and organized cash, checks, and credit cards
- Exercised a fast incident response
- Adapted to new software changes
- Coached and guided co-workers
- Attended to customer needs
Education
Bachelors of Applied Science - Cyber Security
George Mason University
Fairfax, VAAssociate of Applied Science - Cyber Security
Northern Virginia Community College
Sterling, VASkills
- Effective Verbal Communication
- Engaged Listening Skills
- Proficient in Microsoft Word
- Collaborative Teamwork
- System Hardware Setup
- Component Troubleshooting
- Hardware and Software Diagnostics
Certification
Comptia A+
Timeline
Comptia A+
02-2025
Computer Technician/Inventory
Cell Tech
10.2024 - Current
Service Desk Advocate
Target inc.
01.2020 - Current
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Bachelors of Applied Science - Cyber Security
George Mason University
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