Cristy Hayes
King William
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team leadership. Successfully enhanced sales and profitability through strategic initiatives and effective staff management. Renowned for exceptional customer relations and problem resolution, fostering a positive work environment that boosted employee satisfaction and retention.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
McDonald's
07.2013 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
Education
Undergraduate - Medical Billing And Coding
DeVry University
Chicago, IL07-2025
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Customer relations
- Inventory control
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- P&L management
- Customer retention
Timeline
General Manager
McDonald's
07.2013 - 05.2023
Undergraduate - Medical Billing And Coding
DeVry University
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