Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Archer

Woodbridge,VA

Summary

Experienced property manager with a strong understanding of financial management, including budgeting, rent collection, and expense control. Seeking a role where I can contribute to the financial health and profitability of the property

Overview

14
14
years of professional experience

Work History

Barracks Manager for USMC

ISN Corporation
08.2025 - Current
  • Identifying and reporting maintenance issues.
  • Coordinating repairs and maintenance with relevant personnel (e.g., DPW, contractors).
  • Performing minor maintenance tasks like changing light bulbs or filters.
  • Inspecting rooms and common areas for cleanliness and maintenance needs.
  • Executing room assignments and terminations according to the Army Barracks Management Program.
  • Ensuring proper inventory and accountability of furnishings.
  • Managing keys and locks, including reporting lost or stolen keys.
  • Maintaining accurate records of residents and room assignments.
  • Acting as a point of contact for residents' concerns and questions.
  • Addressing resident issues and discrepancies and escalating to leadership as needed.
  • Enforcing rules and regulations within the barracks.
  • Ensuring residents are aware of and adhere to safety and security procedures.
  • Managing certificates of non-availability.
  • Ensuring compliance with relevant regulations and policies.
  • Submitting required reports and documentation.
  • Working closely with unit leadership (e.g., First Sergeants, Company Commanders).
  • Improved barracks operations by implementing efficient management processes and protocols.
  • Conducted regular facility assessments to identify areas for improvement, prioritizing high-impact projects for implementation.

Community Manager

Micheals Organization
01.2024 - 09.2024
  • Oversee all day-to-day operations, to include accounting, collections, customer service, and staff management.
  • Manages the community staff, and exemplifies leadership and sound decision making skills.
  • Responsible for employee evaluation, development, and progressive disciplinary action if necessary.
  • Responsible for compliance with local, state, federal laws and regulations and military policies and procedures.
  • Maintain a basic level of understanding of accounting, maintenance and repairs, human resources policies and current landlord-tenant law.
  • Review and audit lease files; completes weekly payroll and reporting requirements (as applicable).
  • Supervise process of daily receipts and bank deposits.
  • Physically inspect the neighborhood on a routine basis, to include a weekly documented property inspection, to maintain corporate standards for curb appeal and landscape enhancement.
  • Serves as the liaison with community agencies.
  • Perform QC inspection of vacant units to ensure the quality of our product.
  • Assist with the preparation of the yearly budget process.
  • Receiving written or oral customer requests for service, complaints, and other issues and coordinates appropriate action or resolution.
  • Investigate and determine the need for repairs or enhancement projects, and coordinate the necessary repairs or projects.
  • Analyze and monitor the impact on building systems and equipment to determine facility capability in meeting customer needs.
  • Prepares reviews and/or considers lifecycle condition analysis and similar.
  • From those findings, integrates and quantifies requirements into a scope of work for the project.
  • Prepares specifications for estimates and monitors repairs by contractors to all items of operating equipment and utilities; this may include electrical systems, water supply and sewage systems in addition to repairs necessitated by damage to buildings due to fire, storms, vandalism, etc.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.

Leasing Professional/Administrative/Service Coordinator

Southern Management Corporation
06.2018 - 01.2024
  • Lease apartment homes to future residents, and meets or exceeds application, move-in and VIP pipeline goals.
  • Complete all leasing paperwork, collect all deposits and fees, and submit applications for approval.
  • Develop and conduct follow up plans for future residents who do not lease on first visit.
  • Responsible for submitting rental applications for approval by the Leasing Manager or Property Manager.
  • Prepare move-in packages.
  • Conduct outreach marketing and follow up process to ensure a consistent VIP pipeline for each floor plan.
  • Demonstrate behaviors that cultivate a positive work culture; encourage and build positive relationships with all team members, customers, and vendors.
  • Greet incoming traffic and answer telephone calls.
  • Assist with various daily routines and new/special projects as needed.
  • Type correspondence as needed by Property Manager, Assistant Property Manager, Leasing Manager etc.
  • Retrieve messages from answering service and ensure a follow-up response is made.
  • File management and other documents as needed.
  • Handle emergency situations with poise and sensitivity.
  • Complies with all Southern Management’s policies and procedures.
  • Coordinate incoming service requests as well as returned service tickets.
  • Review copies of service ticket report; monitor current ticket inventory; report to ensure timely service to residents.
  • Coordinate extermination services for buildings/apartments.
  • Coordinate turnovers.
  • Coordinate pre-vacates; send out notification; inspect with resident; and notify resident for repairs.
  • Review Emergency Maintenance Service Log for concerns and enter emergency requests into Yardi.
  • Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
  • Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.

Supervisor Store Manager

Rent-A-Center
01.2012 - 01.2018
  • Optimized profitability by developing business strategies to raise our clientele, as well as expand store traffic.
  • Ensured availability of merchandise and services by approving contracts; and maintaining inventories.
  • Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Maintained store staff by recruiting, selecting, orienting, and training employees.
  • Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
  • Marketed merchandise by studying advertising, sales promotion, and display plans, analyzing operating and financial statements for profitability ratios.
  • Protected employees and customers by providing a safe and clean store environment.

Education

Bachelors - Business Management

Ashford University
Phoenix, AZ
01.2020

Skills

  • Bilingual fluency in both English and Spanish
  • Proficient in Microsoft Office suite
  • Excellent Customer Service, Communication, and Leadership skills
  • Strong organizational ability in a fast-moving dynamic industry
  • Proficiency in the use of Yardi, QSRMX, Maximo, One-Site, Mondaycom
  • Facilities maintenance
  • Security protocols
  • Personnel management
  • Policy enforcement
  • Safety regulations
  • Goal oriented with regards to management’s objectives and initiatives
  • Equipment management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barracks Manager for USMC

ISN Corporation
08.2025 - Current

Community Manager

Micheals Organization
01.2024 - 09.2024

Leasing Professional/Administrative/Service Coordinator

Southern Management Corporation
06.2018 - 01.2024

Supervisor Store Manager

Rent-A-Center
01.2012 - 01.2018

Bachelors - Business Management

Ashford University

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Crystal Archer