Crystal Deaner
Hot Springs
Summary
Diligent and dedicated with a proven track record in managing operations successfully, efficiently and accurately. Demonstrated success in optimizing an all around good work environment. Skilled in team collaboration and problem-solving to meet dynamic operational needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales Service and Distribution Associate
USPS
05.2021 - Current
- Maintain a clean and organized workspace by adhering to safety standards.
- Collaborate with team members to optimize workflow and improve overall productivity in the daily tasks. Such as staging our work area on BEMU drop days differently than on non BEMU drop days.
- Contribute to a positive work environment by consistently demonstrating punctuality, professionalism, and strong communication skills.
- Assist in training new associates, sharing knowledge of best practices for successful operations. I obtained my OJI (On Job Instructor) certification per supervisor recommendation, to make sure our new team members get the extra guidance and training they need and deserve to become knowledgeable, happy, quality team members.
- Enhanced productivity with efficient unloading, sorting, and staging of inbound parcels and mail in small work places.
- Troubleshot issues with equipment, performing basic maintenance, and creating a ticket number with IT when necessary to minimize downtime. Discovering effective short cuts to reboot RSS and CDU equipment to allow for a better customer experience when failures occur during live transactions. This has allowed us to adhere to our strick HAZMAT policies and keep my team from responding to the HAZMAT questions prompted on the CDU from being answered by the associate and to speed up the customer service.
- Operate various types of equipment including ut not limited too computer equipment, Pitney Bows Meter machines, letter cancellation machines, pallet jacks, and scales, efficient material handling within the facility.
- Ensured accurate inventory counts through regular cycle counting and system updates.
- Stock designated items in the lobby on shelves, end caps and displays. Such as tape, packing material and Priority mailers.
- Volunteer to assist with area team members, demonstrating willingness to learn new tasks and increase skill levels.
- Most importantly provide a perfect customer transaction.
- Safeguarded company assets by following security protocols and reporting any suspicious activities or discrepancies.
- Prioritized tasks effectively to meet deadlines while maintaining high-quality performance under pressure.
- Utilize tools and programs to manage office performance, and compliance items. With emphasis on the CRDO scorecard, and the embedded information with in. Keeping up with the ever evolving, but helpful programs designed to help improve the units scores and recognize failures that need to be addressed.
Postal Support Employee
USPS
09.2019 - 05.2021
- Improved mail processing efficiency by accurately sorting and distributing incoming mail according to established guidelines.
- Reduced the risk of loss or damage to packages through careful handling practices that met USPS standards.
- Assisted customers with mailing needs, providing expert advice on postage rates, packaging materials, and shipping regulations. Wile upselling our Priority products.
- Maintained good relationships with customers through respectful communication, professional appearance, and reliable mail delivery services.
- Achieved timely completion of assigned tasks through diligent attention to detail while working independently or as part of a team.
- Streamlined postal operations by maintaining an organized work environment and adhering to USPS policies and procedures.
- Contributed to the security of USPS facilities through vigilant monitoring of building access points and reporting any suspicious activity.
- Facilitated smooth operations during peak seasons through volunteering to help out in the APO and 6 hour RMPO, to help lighten the load on one clerk offices.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Monitored inventory of postage stamps and made orders to replenish.
- Prepared reports to track mail volumes, fees and other related data.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
Owner/Operator
Mike's Auto Repair & Service
06.2008 - 09.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
- Established a budget plan for daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior automotive maintenance repairs and state inspections to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Created a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Implemented sustainable practices, reducing environmental impact. Making sure all toxic waists are handled and disposed of professionally and to code of the EPA.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- All aspects of accounting duties including but not limited to payroll, payroll taxes, business taxes, Inventory markups, Invoicing, Accounts Payable and Receivables, P&L statements, bank reconciliations.
- Operated tools and equipment including but not limited to hydraulic lifts, floor jacks, hand tools, torches, grinders and hydraulic presses.
- Certified in automotive technician performances, including engine repairs and proper A/C servicing.
Personal Chef
Cambata Aviation
01.2008 - 04.2012
- Planned menus that incorporated healthy, fresh food sourced from local farmers and stores.
- Prepared and served meals for small dinner parties and large events and complied with diet requests and special accommodations.
- Labeled food to include reheating and safe storage and handling instructions.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Certified in Serve Safe
- Manged a group of 10 employees including scheduling according to venue size, time clock keeping, ordering food and supplies with in a an allotted budget.
- Meet with party planners and executed the needs of all party's, including scheduled flights and itinerary's.
- Took inventory or all food, and supply items needed to be kept on hand.
Office Manager
Andrew Watkins Custom Home Building
06.2005 - 12.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, in person or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets. Paid employees and read electronic job clocks for each building site. Paid payroll and LLC taxes, obtained proper licenses and inspections for each job preformed, read, maintained and informed all employees of proper building codes for the state of Virginia. Confirmed New hires where properly licensed to preform their duties.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving of all building materials and home furnishings.
- Certified in Blower Door Testing on finished homes through Green Building.
- Wrote a complete operations manual from start to finish for all on boarding clerical staff to make running the office easier in my absence.
Restaurant Manager/Executive Chef
Chef Eds Market
02.1996 - 05.2005
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff of 15.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Completed Payroll and submitted tax information to the CPA.
- Planned and executed large wedding and special event venues of 300 plus people, which not only included the preparing and serving of food, but too include arranging party productions, tent set ups, staged areas for bands and bartending, and decor.
Education
No Degree - Culinary Arts
Dabney S Lancaster Community College
1000 Collège Dr, Clifton Forge, VA 2442205-1999
High School Diploma -
Bath County High School
RT 220 Sam Snead HWY, Warm Springs, VA 2448406-1997
Skills
- Safety precautions
- Task delegation
- Prioritization
- Following USPS standards
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Decision-making
- Leadership
- Management
Certification
- Serve Safe
- On Job Instructor USPS
- Culinary Arts
Timeline
Sales Service and Distribution Associate
USPS
05.2021 - Current
Postal Support Employee
USPS
09.2019 - 05.2021
Owner/Operator
Mike's Auto Repair & Service
06.2008 - 09.2019
Personal Chef
Cambata Aviation
01.2008 - 04.2012
Office Manager
Andrew Watkins Custom Home Building
06.2005 - 12.2008
Restaurant Manager/Executive Chef
Chef Eds Market
02.1996 - 05.2005
No Degree - Culinary Arts
Dabney S Lancaster Community College
High School Diploma -
Bath County High School
Similar Profiles
Gevis Dickerson JrGevis Dickerson Jr
Mail Carrier at USPSMail Carrier at USPS
Natavia GordonNatavia Gordon
Mail Handler at USPSMail Handler at USPS
Justin MckenzieJustin Mckenzie
Mail Carrier at USPSMail Carrier at USPS