Crystal Johnson
Spotsylvania
Summary
Detail oriented and organized data entry. Adapt at developing and maintaining databases. Establish procedures and script. Certified in 10key and highly skilled in spreadsheets, transcription, and word processing.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Wound Healing Center
Fredericksburg
02.2024 - Current
- Managed front desk operations and provided exceptional customer service.
- Coordinated appointments and scheduled meetings for staff and clients.
- Maintained accurate records of visitor logs and office supplies.
- Handled incoming calls, directing inquiries to appropriate departments.
- Collaborated with management to improve front desk procedures and workflows.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
Office Coordinator
Medical Imaging
Fredericksburg
03.2022 - 02.2024
- Interfaces with patients, family members, physicians, visitors, and guest.
- Reviews patient accounts for outstanding balances.
- Collects co-payments, deductibles and outstanding patient balances at the time of service.
- Greet patients and visitors
- Monitor patients schedules and workflow
- Ensure all pre-authorization are completed
- Enter all necessary data provided from external sources
- Contact: Brittany Newbold 5407417720
Rural Carrier
United States Postal Services
Spotsylvania
04.2021 - 03.2022
- Delivers mail to customers along a prescribed route and on a regular schedule by vehicle, collects monies and receipts
- Customer service
- Register, certify and insure mail
- Calculate and collect postage
- Contact: James Rice (571) 435-0373
Lead Operator
Georgia Pacific
Emporia
06.2013 - 04.2021
- Lead Operator at all times demonstrates preferred safety behaviors, also manages the process striving to meet or exceed the daily production requirements
- Plant Management
- Production
- Maintenance Management
- Contact: Johnny Buffalo (252) 673-8319
Education
Business Education -
Roanoke Rapids High School
Roanoke Rapids06.2007
Skills
- Microsoft Word
- Customer service
- Record keeping
- Office administration
- Front desk management
- Communication skills
- Data entry
- Excel and Spreadsheets
- Multi Tasker
- Time management
- Professionalism
- Bookkeeping
- Word processing
- Visitor check-in skills
- Customer service management
- Phone call direction
- Mail handling
- Recordkeeping expertise
Certification
Certificate Name
Timeline
Front Desk Coordinator
Wound Healing Center
02.2024 - Current
Office Coordinator
Medical Imaging
03.2022 - 02.2024
Rural Carrier
United States Postal Services
04.2021 - 03.2022
Lead Operator
Georgia Pacific
06.2013 - 04.2021
Business Education -
Roanoke Rapids High School