Crystal Mitchell
Unionville
Summary
Results-driven professional prepared to excel. Expertise in managing complex administrative tasks and ensuring seamless project coordination. Known for strong teamwork and adaptability, with skills in data management and communication.
Bringing strong organizational and interpersonal skills, combined with positive and upbeat approach. Equipped with knowledge of administrative support and technical troubleshooting, along with proficiency in data management and software applications. Capable of streamlining processes and enhancing program efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Support Technician Sr.
Fluvanna Correctional Center for Women
09.2022 - Current
- Developed materials for new employees, improving onboarding experience.
- Organizes regular team meetings.
- Manages medical supplies, purchase orders, inventories, and office supplies for the medical department.
- Liaison for Agency Recruiters and the HR department to ensure all background, training, certificates, licenses, onboarding paperwork has been completed correctly. Schedules new hires, creates VLC accounts, EMS account, creates employee badge, employee file, emails "First Day Instructions" to new employees.
- Submits work orders for items needing repair, or to put together. (clogged drains, lights not working, air conditioning/heat concerns)
- Works directly with the training department to ensure staff complete required trainings.
- Maintains records retention storage logs, and disposition schedule. To include: Fiscal Records, Personnel Records, Health Services Records.
- Coordinates yearly unit-wide inventory for the medical unit. (FAAC)
- Excellent verbal and written communication skills.
- Skilled in data entry.
- Liaison with IT contractors, responsible for onsite repairs.
- Coordinates with the facility warehouse for supply delivery.
- Maintains the optometrist schedule, to include receiving inmate requests, tracking patients being seen, glasses being ordered and received. Ensuring follow up appointments are seen when recommended as well as the diabetic population. (to be seen yearly)
- Coordinates donation or discard of medical equipment when it no longer salvageable.
- Arranges for service/refills of oxygen tanks.
- Liaison with contractor used for inspections and repairs, schedules yearly/needed service.
- Ensures medical supplies are adequately stocked.
- Signs off on all items received into the warehouse.
- Reviews and signs all invoices for the medical department through the Buyer. (Examples: Lap Corp, Advanced MD, McKesson, Roberts Oxygen, VCE, Sharps Medical Waste and others not listed)
- Delivers exceptional customer service by addressing inquiries from stakeholders promptly and professionally.
- Coordinated events, increasing employee engagement and fostering a positive workplace culture.
- Manages scheduling for team members, optimizing productivity while maintaining work-life balance.
- Served as a liaison between the program team and external partners, facilitating clear communication channels to meet mutual objectives successfully.
- Contributed technical expertise as needed to troubleshoot issues or offer solutions within projects, maintaining high standards of quality delivery consistently across all programs supported.
- Maintained accurate records of program activities, ensuring compliance with regulatory requirements and internal policies.
- Supports project managers in meeting deadlines and achieving project goals through effective communication and task coordination.
- Prepares detailed progress reports for upper management.
- Participates proactively in professional development opportunities enhancing individual skills and knowledge crucial for supporting various programs effectively.
- Delivers technical support services to medical staff.
- Contacts program applicants and obtains required enrollment information, documentation and signatures.
- Responded to customer inquiries and provides technical assistance over phone and in person.
- Creates user accounts and assigned permissions.
- Develops and maintains preventive maintenance procedures.
Medical Records Specialist/Administrative Assistant
Coffeewood Correctional Center
03.2013 - 03.2021
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained both mandatory and working ACA Audit files
- Onsite Human Resources Representative, assisted with onboarding new employees.
- Provided direct staff support to the Health Services Administrator to include greeting and assisting visitors, handling telephone calls and inquiries, scheduling and maintaining calendar and inmate appointments, preparing responses to incoming correspondence
- Processed payroll for onsite employees.
- Served as a primary point of direct administrative contact and liaison with other offices, individuals, external organizations, and agencies on a range of specified issues.
- Prepared routine letters and reports, some of which may be of a highly sensitive and confidential nature.
- Provided administrative support to the Health Services Administrator in problem solving, management, development, and execution of stated department goals and objectives.
- Overseen and administered the day-to-day activities of the office to include purchase requisitions, time and attendance, and personnel records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Managed record retention schedules, ensuring legal compliance and efficient use of storage space.
- Organized storage of physical records, optimizing space utilization and accessibility.
- Collaborated with healthcare providers to update patient information, improving quality of care.
- Contributed to team meetings with suggestions for process improvements, leading to more efficient operations.
- Ensured timely destruction of outdated records, maintaining compliance with retention policies.
- Conducted regular audits of medical records for completeness and accuracy, ensuring regulatory compliance.
- Supported billing department by verifying patient information, reducing errors in invoicing.
- Responded to external requests for patient information, adhering to strict privacy regulations.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Processed and tracked requests for medical records from external organizations.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in preparation of medical reports for external parties.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Education
No Degree - Associates - Business Administration
South University
Savannah, GASkills
- Scheduling coordination
- Workflow optimization
- Documentation management
- Meeting facilitation
- Report generation
- Customer support
- Administrative support
- Data analysis
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Friendly and patient
Accomplishments
Brand Ambassador Award - Amor Correctional Health
Certification
BLS CPR Certified and First Aid Certification completed and renewed per DOC standards.
Timeline
Program Support Technician Sr.
Fluvanna Correctional Center for Women
09.2022 - Current
Medical Records Specialist/Administrative Assistant
Coffeewood Correctional Center
03.2013 - 03.2021
BLS CPR Certified and First Aid Certification completed and renewed per DOC standards.
No Degree - Associates - Business Administration
South University
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