CRYSTAL ROSS
Richmond
Summary
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Organized Delivery Coordinator/dispatcher adept at setting up deliveries and maintaining open communication between customers, drivers and dispatchers. Knowledgeable about compliance requirements for deliveries. Ready to bring 14 years of experience to a challenging new role.
Overview
18
18
years of professional experience
Work History
Customer Service Administrator
Precision Roll Solutions
02.2022 - 06.2025
- Processed orders received from customers via telephone or online channels accurately.
- Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Assisted with training new staff members on proper customer service techniques.
Delivery Coordinator
E. A. Holsten, Inc
10.2007 - 11.2021
- Established long-term customer relationships through prompt and courteous service.
- Resolves customer complaints and adjusted orders.
- Handles incoming and outgoing correspondence, including mail, email and faxes.
- Typed documents, updated websites and compiled information for meetings.
- Conducts extensive online and phone research.
- Served as the single point of contact for project scheduling and changes.
- Handles customer complaints personally to verify they were properly handled.
- Determines the cost and pricing of proposals and bids.
- Worked closely with company executives to identify new business opportunities, securing new customers.
- Delivers exceptional account service to strengthen customer loyalty.
- Oversees scheduling for the day-to-day activities of Family Enterprise employees.
- Coordinates daily delivery schedules based on customer schedules.
- Interacted with customers and vendors in a friendly and timely manner.
- Processes payments by accepting cash, checks and credit card payments.
- Answers customer questions regarding shipments.
- Manage the inventory on the specialty items.
- Prepared purchase orders to place orders for specialty items.
- Engaged with customers regarding delivery and merchandise requests.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Notified customers of delays to decrease calls to support.
Education
High School Diploma -
Midlothian High School
Midlothian, VA06-1989
Skills
- Exceptional customer service
- Verbal and written communication skills
- Positive attitude
- Friendly Strong work ethic
- Conflict resolution proficiency
- Route planning
- Multitasking
- Schedule coordination
- Purchase orders
- Forecasting
- Inventory coordination
- Logistics
- Receiving
- Microsoft Office
- Data Entry
- Order Entry
Timeline
Customer Service Administrator
Precision Roll Solutions
02.2022 - 06.2025
Delivery Coordinator
E. A. Holsten, Inc
10.2007 - 11.2021
High School Diploma -
Midlothian High School
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