Summary
Overview
Work History
Education
Skills
Relevant Experience
Timeline
Generic

Crystal Sewell

King William

Summary

To obtain a challenging position where proven skills in communication, problem solving, and organization can be effectively utilized. An opportunity for advancement and long-term career.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Dynamic individual with hands-on experience in area of expertise, and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Strategic consultant eager to leverage knowledge in payroll and tax laws. Skilled in using data and analytics to evaluate job duties and requirements. Qualified to implement compensation and benefits strategies. Reliable and committed to professional development and growth.

High-performing Job Title with solid background in human resources. Analyzes and evaluates job duties and requirements using understanding of compensation and benefits laws and regulations. Strong organizational skills with keen eye for detail.

Top-notch professional with extensive experience in job analysis and job evaluation. Skilled in conducting salary surveys and implementing compensation and benefits plans. Collaborative and committed to staying updated on best practices.

Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.

Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.

Bilingual Benefits Specialist dedicated to assisting employees with open enrollment for smooth and simple process. Offering more than Number years of documenting and reporting changes in relation to benefits. Composed, talented and considered effective team player.

Benefits professional skilled in managing employee benefits programs and ensuring compliance with regulations. Known for fostering collaborative team environments and driving results through effective communication and adaptability to changing needs. Expertise in benefits administration and conflict resolution highly valued by employers.

Experienced with administering comprehensive benefits programs and ensuring regulatory compliance. Utilizes communication and analytical skills to address and resolve employee issues. Track record of enhancing benefits processes to improve employee satisfaction and operational efficiency.

Benefits specialist with extensive experience in managing employee benefits programs and ensuring compliance with regulations. Proven track record in fostering team collaboration and driving results in dynamic environments. Strong skills in benefits administration, conflict resolution, and communication, with focus on adapting to changing needs and supporting organizational goals. Trusted for reliability and efficiency in delivering quality outcomes.

Overview

20
20
years of professional experience

Work History

24/7 Caretaker for My Mother

Self
02.2024 - 06.2025
  • Provided compassionate care and support to residents, ensuring safety and well-being.
  • Assisted with daily living activities, promoting independence and dignity among client.
  • Maintained cleanliness and organization of living spaces, enhancing comfort for resident.
  • Implemented individualized care plans, adapting services to meet unique resident needs.
  • Collaborated with healthcare professionals to monitor health conditions and report changes.
  • Advocated for resident rights and preferences, ensuring their voices were heard in care decisions.
  • Provided compassionate care to resident, assisting with daily tasks such as meal preparation and personal grooming.
  • Maintained safe and clean environment, ensuring compliance with health and safety standards.
  • Organized transportation for resident to appointments, improving access to essential services.
  • Improved communication with families, providing regular updates on their loved ones' care.
  • Improved property security with implementation of updated surveillance system.
  • Coordinated with healthcare professionals to provide comprehensive care for resident.
  • Developed lawn care for resident, enhancing their outdoor enjoyment and activity options.
  • Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
  • Increased resident satisfaction, listening to feedback and making necessary adjustments.
  • Promoted culture of respect and empathy, leading by example and setting positive tone.

Travel Benefits Specialist

Allianz Partners
08.2022 - 03.2024
  • Coordinated travel benefits for banks like Chase, Capital One, and Bank of America at no extra charge.
  • Managed customer interactions related to credit card benefits and claims.
  • Input customer data into PeopleSoft following set protocols.
  • Guided claimants with benefit brochures and eligibility letters.
  • Maintained QA performance at 90% or above.
  • Facilitated team efforts in addressing customer service concerns when necessary.
  • Escalated unresolved customer concerns to management for resolution.
  • Addressed customer needs with effective and relevant solutions.
  • Ensured customers received timely information on product and policy changes.

Occupational Health Collections Specialist/Lan Administrator

Patient First
09.2019 - 03.2021
  • Placed outbound calls on outstanding accounts to insurance companies, places of employment, and patients via telephone and/or other means
  • Responsible for obtaining workers’ compensation claim numbers for filing electronically, mailing, or faxing
  • Accepting and processing payments over the phone
  • Research specific accounts as directed for adjustments or corrections
  • Assist on other projects as needed
  • Using and operating the following equipment: telephone, copier, fax machine, billing system, printers, calculator

Patient Accounting / Customer Service Department

Bon Secours Health Systems
02.2007 - 03.2018
  • Responsible for exceeding 75-80 incoming/outgoing calls per day as directed by department management
  • Assist patients with their hospital account inquiries
  • Navigate through multiple systems daily to perform specific tasks which include Internet Explorer, ADS, Windows Excel, Microsoft Word, Microsoft Office, Outlook Email/Calendar, Isuite, JDA Webtool Parathon, JDA Classic, Connect Care, Availity, US Bank, Experian, Xactimed, Health Logic, Affinity: NY Region, HBOC: South Carolina Region, MedAssets, Success Factors, Health Stream, EZ Access and Good Choices
  • Insurance verifications, add and update insurance plans to submit claims for processing
  • Remove insurance if no longer available and adding self-pay or third-party liability insurance (TPL)
  • Data Entry of patients’ personal information
  • Responsible for obtaining written or verbal permission from the patient to discuss their accounts which will prevent the violation of HIPAA
  • Process payments established payment plans and set up auto drafts for future payments
  • Screen patients for financial assistance
  • Process employee’s payroll deduction
  • Post contractual adjustments, community service adjustments for qualified discounts and other adjustments required due to status of account
  • Process accounts for presumptive charity
  • Responsible for notating and coding every account according to the action required
  • Responsible for staying up to date with all department processes, procedures and training and mandatory classes as needed
  • Place requests for price quotes, patient advocate and audits as requested
  • Create Spreadsheets in Excel for special projects assigned to keep track of false debits/credits, offsetting buckets, balance after insurance corrections and health exchange payments from marketplace
  • Work closely with outside vendors including third party payers for accident claims, workers’ compensation claims or collection accounts where patients were past due, and their account was sent to an agency for further collection activity

Medical Billing/Scanning/Lan Administrator

Capture Billing and Consulting
11.2005 - 09.2008
  • Scanned in all charges, Explanation of Benefits), and patient personal info, medical records, and charts into database
  • Verified all patient info before destroying records
  • Pulled and filed charts to assist in front staff duties
  • Training new full-time employees

Education

Medical Assisting

ECPI University

High School Diploma -

Lee Davis High School

Aiming Towards An Associates Degree In Science -

J. Sargeant Reynolds
Richmond

Medical Assisting -

Medical Careers Institute

Skills

    Highly Dependable

    Fast Learner

    Multitasking Skills

    Proficient in Excel, PowerPoint, Microsoft Windows

    Leadership Skills

Relevant Experience

  • Medical Terminology, Anatomy and Psychology courses
  • Annual Safety courses in SuccessFactors.
  • Excel, Outlook, and PowerPoint Classes

Timeline

24/7 Caretaker for My Mother

Self
02.2024 - 06.2025

Travel Benefits Specialist

Allianz Partners
08.2022 - 03.2024

Occupational Health Collections Specialist/Lan Administrator

Patient First
09.2019 - 03.2021

Patient Accounting / Customer Service Department

Bon Secours Health Systems
02.2007 - 03.2018

Medical Billing/Scanning/Lan Administrator

Capture Billing and Consulting
11.2005 - 09.2008

Medical Assisting

ECPI University

High School Diploma -

Lee Davis High School

Aiming Towards An Associates Degree In Science -

J. Sargeant Reynolds

Medical Assisting -

Medical Careers Institute
Crystal Sewell