Crystal Talley
Alexandria
Summary
Results-oriented achiever with a proven ability to consistently exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience, delivers impactful solutions that enhance organizational performance. With a track record of achieving exceptional results, adept at identifying opportunities for growth and implementing effective strategies to maximize outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Configuration Manager
Chenega DCIO ICON RA
06.2023 - Current
- Developed comprehensive documentation for configuration/change management procedures.
- Analyzed data from configuration audits to develop actionable recommendations for continuous improvement initiatives.
- Ensured compliance with relevant regulations by maintaining accurate records of all configuration items and their respective changes over time.
- Identified discrepancies between intended and actual configurations through regular monitoring and reporting activities.
- Conducted thorough audits of system configurations to identify areas for improvement and implemented necessary changes.
- Served as a subject matter expert in configuration /change management during stakeholder meetings, providing valuable insights for decision-making processes.
- Collaborated with cross-functional teams and stakeholders on CM best practices and status accounting.
- Established robust version control systems to track and manage changes effectively, reducing errors during deployment.
- Championed the adoption of best practices within the team by staying up-to-date with industry trends and sharing knowledge with colleagues.
- Aligned change management procedures with organizational objectives, facilitating smooth updates without disruption.
Configuration Manager
ASRC Defense Healthcare Management System Modernization DoD
08.2022 - 04.2023
- Participate in targeted CM intake, distribution, and Change Control Board (CCB) activities
- Deliver technical CM training related to specific systems such as: Rational Team Concert (RTC), AMRDEC Safe Access File Exchange (SAFE), Virtual Collaboration Site (VCS) among others
- Support stakeholders in change management in relation to Change Requests (CR) and CCBs
- Execute day-to-day stakeholder communications specific to the CM activities
- Refine and deploy Configuration Management Documentation
- Establish and maintain an integrated CM repository for program artifact
- Track and monitor configuration items for the teams to ensure compliance with procedure
- Provide statistical reports on team performance and the business
- Deliver and develop a variety of ad hoc reports
- Function as a backup for the Team Lead
- Participate in Go-Live events
- Developed comprehensive documentation for configuration procedures, streamlining the onboarding process for new team members.
- Analyzed data from configuration audits to develop actionable recommendations for continuous improvement initiatives.
Configuration Manager
SeKON Defense Healthcare Management System Modernization DoD
06.2020 - 08.2022
- Participate in targeted CM intake, distribution, and Change Control Board (CCB) activities
- Deliver technical CM training related to specific systems such as: Rational Team Concert (RTC), AMRDEC Safe Access File Exchange (SAFE), Virtual Collaboration Site (VCS) among others
- Support stakeholders in change management in relation to Change Requests (CR) and CCBs
- Execute day-to-day stakeholder communications specific to the CM activities
- Refine and deploy Configuration Management Documentation
- Establish and maintain an integrated CM repository for program artifact
- Track and monitor configuration items for the teams to ensure compliance with procedure
- Provide statistical reports on team performance and the business
- Deliver and develop a variety of ad hoc reports
- Function as a backup for the Team Lead
- Participate in Go-Live events
- Developed comprehensive documentation for configuration procedures, streamlining the onboarding process for new team members.
- Analyzed data from configuration audits to develop actionable recommendations for continuous improvement initiatives.
ITSM Senior Configuration Manager
Telesis, Joint Base Andrews DoD
11.2018 - 06.2020
- Responsible for overseeing, developing, and leading the Air National Guard Readiness Center (ANGRC) Configuration Management and Change Management processes; change authorization, and documentation prepared within a multi-vendor environment ensuring that customer requirements are implemented:
- Review Change and Configuration accounting activity to ensure compliance with DOD Configuration Management and Change Management policies and ITSM Best Practices
- Ensure that program adhered to Configuration Management and Change Management standards from a program level including all areas of operation
- Performed configuration audits to check that the CIs are consistent within the CMDB and initiated the necessary corrective actions
- Provided reports to the senior management to include Configuration Management and Change Management status reports
- Created and managed the Configuration Management plan, principals, process, and implementation
- Planned and executed the population of the CMDB and ensured regular auditing of the CMDB
- Implemented Change Management and Configuration Management ITIL processes with an adoption rate that allowed ANGRC organization to realize business value
- Provided thought leadership and innovation when delivering value to the customer by facilitating outcomes that customers wanted to achieve
- Excelled at managing competing customer priorities
- Trained functional areas on Configuration Management and Change Management process
- Performed process improvement exercise to streamline and improve organizational best practices
- Developed and led the ANGRC CCB and change execution process
ITSM Change Manager
SAIC Department of State (DoS)
06.2015 - 11.2018
- DoS (public sector) - Responsible for developing and executing the strategy to transform DoS to a developed IT organization to an IT Enterprise-level Change Management organization by implementing ITSM best practices supporting over100K employees
- Provided thought leadership and innovation when delivering value to the customer by facilitating outcomes that customers wanted to achieve, deliver value-add to DoS Change Management planning implementing and managing risks across the department
- Supported the Bureau of Information Resource Management (IRM)
- Provided process support for information technology (IT) services across IRM’s global operation networks
- Demonstrated extensive experience and technical knowledge of CMMI and ITIL v3 frameworks implemented Change Management ITIL processes with an adoption rate that allowed IRM’s IT organization to realize business value
- Routinely built business relationships by collaborating with senior DoS personnel (Senior Executive Service (SES), Government Service (GS), and Foreign Service Officers), to include presentation of technical briefings and status reporting
- Directed process improvement efforts assigned to global teams comprised of U.S
- Government employees and other multi-vendor contractors
- Excelled at managing competing customer priorities
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
Principal System Analyst
GDIT Pentagon
05.2014 - 06.2015
- Responsible for analyzing and evaluating existing or proposed systems, designs, and complex computer systems to process data
- Analyzing systems and procedures to refine their formulation and convert them to programmable formats:
- Defined systems objectives and prepared system design specifications to meet requirements
- Performed quality assurance reviews of specifications for internal and external delivery
- Provided guidance and work leadership to less-experienced analysts and supervisory responsibilities
- Maintained current knowledge of relevant technologies as assigned
- Participated in special projects as required
Configuration Manager
Lockheed Martin AFSS Program
06.2008 - 02.2013
- Responsible for overseeing change request processes; change authorization, and documentation prepared within a multi-vendor environment
- Ensuring that customer requirements are implemented:
- Reviewed change accounting activity to ensure compliance with configuration management policies
- Lead the Configuration and Change Management processes for the FS2 program
- Ensured that program adhered to Configuration Management standards from a program level including all areas of operation
- Performed configuration audits to check that the CIs are consistent within the CMDB and initiated the necessary corrective actions
- Provided reports to the senior management to include Configuration Management status reports
- Created and managed the Configuration Management plan, principals, process, and implementation
- Planned and executed the population of the CMDB and ensured regular housekeeping of the CMDB
Project Manager & Planning OPS Manager
Lockheed Martin Pentagon
05.2006 - 06.2008
- Responsible for serving as point of contact between the government Customer Account Manager (CAMs), customers, and Lockheed Martin
- Provided daily review of the customer feedback system, manage quarterly help desk meetings, track all customer meeting arrangements with CAMs, LM management, work with customers to address network issues and suggested improvements:
- Assisted government CAMs with briefings and presentations
- Participated in ITIL CAM initiatives
- Created, implemented, and negotiated SLAs, OLAs, and MOAs, reviewed customer requirements to ensure compliance with existing SLAs, OLAs, and MOAs
- Provided routine weekly and monthly reports that supported Network Operations and customer help desk forums
- Interfaced with IPTs and customer representatives concerning projects and scheduling requirements for compliance with operating policies and procedures
- Improved organizational effectiveness and efficiency, focused on best practices, business strategies, and continual process improvement
Education
Concentration in Networking
Strayer University
Woodbridge, VASkills
- Service Catalog Management
- Change Management
- ITIL framework
- Configuration Management
- Release management
- Problem-solving
- Excellent communication
- Team collaboration
Certification
- ITIL V3 Foundations2008
- ITIL Practitioner Release & Control Management2008
- Greenbelt Certification - 2007
- Top SECRET Clearance & CCTI V6 current
- Certified Life/Executive Coach - 2006
- Certified and Licensed New Life Story Coach -2010
- CVNQ (Center for Non-Violence Communication) Certification Candidate in Progress
- Heroic Public Speaking Graduate2019
Awards
Xerox Outstanding Service Award -1994, U.S. Army Achievement Medal -1989, Lockheed Martin Lightning Award -2005
Affiliations
- Women in Technology, Alexandria, VA
- International Coach Federation, Lexington, KY
- International Coach Federation Metro Chapter, Washington, DC
- National Academy of Best Selling Authors
LEADERSHIP: INFORMATION TECHNOLOGY SERVICE MANAGEMENT
- IT Process - ITIL
- Process Maturity - CMMI
- Risk Management -
- Change Management
- Release Management
- Configuration Management
Timeline
Configuration Manager
Chenega DCIO ICON RA
06.2023 - Current
Configuration Manager
ASRC Defense Healthcare Management System Modernization DoD
08.2022 - 04.2023
Configuration Manager
SeKON Defense Healthcare Management System Modernization DoD
06.2020 - 08.2022
ITSM Senior Configuration Manager
Telesis, Joint Base Andrews DoD
11.2018 - 06.2020
ITSM Change Manager
SAIC Department of State (DoS)
06.2015 - 11.2018
Principal System Analyst
GDIT Pentagon
05.2014 - 06.2015
Configuration Manager
Lockheed Martin AFSS Program
06.2008 - 02.2013
Project Manager & Planning OPS Manager
Lockheed Martin Pentagon
05.2006 - 06.2008
- ITIL V3 Foundations2008
- ITIL Practitioner Release & Control Management2008
- Greenbelt Certification - 2007
- Top SECRET Clearance & CCTI V6 current
- Certified Life/Executive Coach - 2006
- Certified and Licensed New Life Story Coach -2010
- CVNQ (Center for Non-Violence Communication) Certification Candidate in Progress
- Heroic Public Speaking Graduate2019
Concentration in Networking
Strayer University
Similar Profiles
IAN CLEARYIAN CLEARY
Requirements Analyst at Chenega Federal SystemsRequirements Analyst at Chenega Federal Systems
MARSHA CROSBYMARSHA CROSBY
Onsite Contract Support Program Manager at Chickasaw Nation Industries, Inc., and Chenega Decision SciencesOnsite Contract Support Program Manager at Chickasaw Nation Industries, Inc., and Chenega Decision Sciences
STEFANY SERRANOSTEFANY SERRANO
Security Officer at Chenega Global ProtectionSecurity Officer at Chenega Global Protection