Crystal Logan
Chesapeake,VA
Summary
Skilled insurance professional ready to handle complex claims with precision and efficiency. Proven track record in thorough investigation, accurate assessment, and effective negotiation. Strong collaborator focused on team success and adaptable to changing environments. Expertise in customer communication, claims processing, and conflict resolution.
Overview
17
17
years of professional experience
Work History
Auto Injury Adjuster 1
USAA
Chesapeake
01.2025 - Current
- Maintains strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensures compliance with state regulations and company policies through diligent review of all claim-related materials.
- Contributes to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
- Leverages strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
General Liability Claims Examiner
Chubb
Chesapeake
01.2023 - 01.2025
- Process and resolve complex general liability injury claims including premises/operations features of the general liability policy as well as Medical Expense benefits for injured policyholders.
- Served as an arbitrator for the company, hearing approximately 4 liability cases with Arbitration Forums per week.
- Mentored junior examiners, providing guidance on best practices and case management techniques.
- Negotiated fair settlements with claimants, maintaining professional relationships while protecting company interests.
Special Education Teacher
San Antonio, TX
San Antonio, TX
01.2019 - 01.2023
- Supervised and led 4 co-teachers in a self-contained classroom daily in lesson planning, conflict resolution, and curriculum adherence
- Created and implemented special curriculum for students in the general education classroom
- Developed and implemented IEP and 504 plans in compliance with state and federal regulations
- Fostered a safe and structured classroom environment utilizing positive reinforcement strategies to support measurable progress towards educational goals.
Auto Injury Adjuster 2
USAA
San Antonio
01.2014 - 01.2019
- Evaluated insurance claims to determine validity and appropriate payouts.
- Analyzed information gathered by investigations to report findings and recommendations while part of "IET" rotation team for attorney represented demand reviews at a departmental level.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
- Verified insurance claims and determined fair amount for settlement.
Work Center Supervisor/Petty Officer 3rd Class
United States Navy
Norfolk
01.2009 - 01.2011
- Delegated and supervised approximately 15 sailors within the Chemical Warfare Work Center for preventative and corrective maintenance of fixed and portable fire existing systems onboard.
- Taught basic damage control principles to both individuals and at a divisional level to ensure compliance with emergency procedures and qualify sailors for emergency response.
- Updated and maintained maintenance books and scheduled maintenance for work center employees based on required maintenance schedules and prepared and supervised employee maintenance demonstrations of maintenance qualifications to senior leaders.
Education
CPCU - CPCU
The Institutes
Chesapeake, VA01.2025
Associate In Claims - Claims
The Institutes
San Antonio, TX01.2016
Bachelor - Cinema Television
Regent University
Virginia Beach, VA01.2014
Skills
- File Quality
- Conflict Resolution
- Member Satisfaction
- Critical thinking
- Settlement negotiation
Affiliations
Hampton Roads Claims Association
Languages
Spanish
Limited Working
Timeline
Auto Injury Adjuster 1
USAA
01.2025 - Current
General Liability Claims Examiner
Chubb
01.2023 - 01.2025
Special Education Teacher
San Antonio, TX
01.2019 - 01.2023
Auto Injury Adjuster 2
USAA
01.2014 - 01.2019
Work Center Supervisor/Petty Officer 3rd Class
United States Navy
01.2009 - 01.2011
CPCU - CPCU
The Institutes
Associate In Claims - Claims
The Institutes
Bachelor - Cinema Television
Regent University