Cynee' Hawley
11135 Fair Haven Ct. Apt.B
Summary
Dynamic and results-oriented Lead Direct Support Professional at Chimes Va, skilled in individualized service planning and crisis intervention. Enhanced client care quality through innovative program development and effective communication. Proven ability to advocate for clients while maintaining compliance with HIPAA regulations, fostering a safe and supportive environment for individuals with disabilities.
Professional in field of direct support with strong background in improving quality of life for individuals with developmental disabilities. Proven track record in designing and executing personalized care strategies. Known for exceptional teamwork and adaptability, ensuring reliable and responsive support. Expertise in crisis intervention and behavioral management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Direct Support Professional
Chimes Va
08.2024 - Current
- Led team meetings to discuss best practices in direct support techniques while fostering an environment conducive to collaboration among colleagues.
- Contributed to program development by identifying unmet client needs and proposing innovative solutions within budget constraints.
- Improved overall quality of care for clients by regularly reviewing and updating individualized service plans.
- Promoted a safe and comfortable living environment by maintaining clean facilities and conducting regular safety inspections.
- Served as a liaison between clients and external agencies such as Social Security Administration or Medicaid offices to resolve issues promptly.
- Maintained accurate client records, ensuring timely documentation of progress notes, incident reports, and other relevant information.
- Built strong relationships with family members and guardians to foster open communication regarding client progress and concerns.
Direct Support Professional
Hart United Inc.
12.2022 - 05.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to medical and dental appointments to provide support.
Manager of Accounts and Finance
Hair It Iz Salon
01.2020 - 11.2022
- Handled accounts payable and receivable functions, ensuring timely payment processing and collection efforts.
- Processed payroll for employees and reported payroll taxes for organization.
- Developed annual and multi-year budgets to meet organizational needs.
- Processed vendor payments, invoices and account statements.
- Established solid relationships with external partners including banks, auditors, vendors, and clients to support business objectives.
ER Technician
St Mary's Hospital and Medical Center
09.2019 - 01.2021
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Educated patients on discharge instructions comprehensively, empowering them in their own health management efforts upon leaving the facility.
- Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
- Operated medical equipment proficiently, optimizing its use for diagnostic purposes or patient monitoring.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Maintained accurate records of patient visits and treatments in patient medical files.
Education
No Degree - Nursing
Stone Academy
West Haven, CT11-2013
High School Diploma -
Cooperative Arts And Humanities High School
New Haven, CT06-2009
Skills
- Individualized service planning
- Crisis intervention
- Medication management
- Client documentation
- Team leadership
- Client advocacy
- Time management
- Conflict resolution
- Effective communication
- Behavioral support
- Multitasking and organization
- Direct patient care
- HIPAA compliance
- Verbal and written communication
- Positive reinforcement
- Goal setting
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Adult CPR/AED certification – American Red Cross.
- Phlebotomy Technician Certification – National Healthcareer Association.
- Mental Health First Aid USA certification – National Council for Behavioral Health.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Lead Direct Support Professional
Chimes Va
08.2024 - Current
Direct Support Professional
Hart United Inc.
12.2022 - 05.2024
Manager of Accounts and Finance
Hair It Iz Salon
01.2020 - 11.2022
ER Technician
St Mary's Hospital and Medical Center
09.2019 - 01.2021
No Degree - Nursing
Stone Academy
High School Diploma -
Cooperative Arts And Humanities High School
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