Cynthia Figaro
Woodbridge
Summary
Dynamic Hospital Coordinator at BriteStars Pediatric Dentistry, adept at enhancing patient satisfaction through efficient scheduling and care coordination. Proven conflict resolution skills and proficiency in data collection led to improved service delivery. Committed to continuous improvement and teamwork, ensuring optimal patient care and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospital Coordinator
BriteStars Pediatric Dentistry
08.2023 - Current
- Served as a liaison between patients'' families and healthcare providers to address concerns or questions about treatment plans and care.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Coordinated all sedation's, whether the patient needed treatment completed in the hospital, under general anesthesia in office and also oral sedation.
- Verified Insurances and submitted preauthorizations for the approval of these services.
- Collected payments
Customer Service Representative
Dish Network Corp
12.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Baymont Inn & Suit Hotel
07.2021 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Aviation Operations Specialist
United States Marine Corps
07.2017 - 07.2021
- Assisted in the planning and execution of complex aviation missions, contributing to successful outcomes.
- Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
- Supported operations by managing professional communications, tracking data and managing records.
- Compiled data and prepared aviation operations and aviation safety reports.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Maximized efficiency by training new employees on company procedures and best practices.
- Scheduled over 7,500 flight hours. Which facilitated over 11,250 initial training hours for pilots and aircrew.
- Planned and coordinated over 10,000 hours of operations,
- Annually trained over 300 Marines in both physical fitness tests and professional military education.
Education
High School Diploma -
Gar-field Senior High School
Woodbridge, VA06-2016
Skills
- Critical thinking capacity
- Patient confidentiality compliance
- Patient care coordination
- Continuous improvement mindset
- Microsoft office suite proficiency
- Conflict resolution
- Data collection and report generation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Certification
- Certified Dental Assistant
- X-RAY certification
Languages
Spanish
Native or Bilingual
Timeline
Hospital Coordinator
BriteStars Pediatric Dentistry
08.2023 - Current
Customer Service Representative
Dish Network Corp
12.2021 - 10.2023
Customer Service Representative
Baymont Inn & Suit Hotel
07.2021 - 12.2021
Aviation Operations Specialist
United States Marine Corps
07.2017 - 07.2021
High School Diploma -
Gar-field Senior High School
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