Cynthia Jones
Roanoke
Summary
To obtain a career that will utilize skills as a Customer Service Representative with a strong desire to advance within the company.
- Excellent verbal, written and interpersonal communication skills
- Extensive work from home experience
- Customer Service Skills
- Computer knowledgeable; ability to navigate through multiple windows
- Sales
Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Overview
20
20
years of professional experience
Work History
Call Center Agent
Working Solutions
01.2021 - 01.2024
- Answered inbound calls from customers and assisted customer with inquires on products and services
- Placed online orders
- Data entry
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Healthcare Agent
Live-Ops
01.2020 - 01.2021
- Update Patients record and educate Patients on how to use product, answering question Patient may have about Exact Sciences product.
- Managed a high volume of patient appointments, maintaining an organized schedule to minimize wait times.
Customer Service Representative
Live-Ops
01.2004 - 01.2020
- Intuit TurboTax - Guided customer on how to use software to complete their tax returns
- Roadside Assistance for AAA
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associates Degree - Computer Systems Applications
ECPI Technical College
Skills
- Customer communications
- Payment Processing
- Team Development
- Data Entry
- Problem-solving skills
- Call Center Customer Service
- Verbal and written communication
Timeline
Call Center Agent
Working Solutions
01.2021 - 01.2024
Healthcare Agent
Live-Ops
01.2020 - 01.2021
Customer Service Representative
Live-Ops
01.2004 - 01.2020
Associates Degree - Computer Systems Applications
ECPI Technical College
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