Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Jones

chesapeake

Summary

Dynamic Payroll Administrator with a proven track record at Consumer Direct Personal Care, excelling in payroll processing and auditing. Recognized for meticulous attention to detail, reducing errors significantly. Adept at maintaining employee records while fostering strong client relationships, ensuring accuracy and confidentiality in all financial dealings.

Overview

10
10
years of professional experience

Work History

Payroll Administrator

Consumer Direct Personal Care
02.2023 - Current
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.

Tax Preparer

Liberty Tax Service
03.2020 - 03.2023
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.

Real Estate Assistant

Blue Chip Real Estate Appraisal
02.2018 - 04.2021
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.

Guest Service Clerk

Gold Key Resorts
02.2015 - 07.2018
  • Assisted guests with special requests, ensuring their stay was comfortable and enjoyable.
  • Contributed to team success by consistently achieving performance targets in customer service ratings and ancillary sales.
  • Anticipated potential guest issues proactively addressing them before escalating into larger problems.
  • Promoted loyalty program enrollment successfully increasing repeat business.
  • Managed room bookings, cancellations, and modifications for accurate recordkeeping.
  • Coordinated with housekeeping staff to confirm room readiness for incoming guests.
  • Handled customer complaints to satisfy and retain guests.
  • Managed check-in and check-out procedures for guests.
  • Supported front desk operations during peak periods to maintain efficient workflow and high levels of guest satisfaction.

Education

Real Estate License - Real Estate

ALPHA COLLEGE Real Estate
Chesapeake, VA
10.2020

Associate Degree In Nursing - Medical Assistance

Everest College
Chesapeake, VA
10.2008

Skills

  • Payroll processing
  • Maintaining employee records
  • Timekeeping management
  • Payroll auditing

Timeline

Payroll Administrator

Consumer Direct Personal Care
02.2023 - Current

Tax Preparer

Liberty Tax Service
03.2020 - 03.2023

Real Estate Assistant

Blue Chip Real Estate Appraisal
02.2018 - 04.2021

Guest Service Clerk

Gold Key Resorts
02.2015 - 07.2018

Real Estate License - Real Estate

ALPHA COLLEGE Real Estate

Associate Degree In Nursing - Medical Assistance

Everest College

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Cynthia Jones