Cynthia Landrum
Moneta
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Security Guard
S & S Patrol
05.2018 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Responded quickly to emergency situations to assess and deflect issues.
Licensed Private Investigator
TIG Risk Services
04.2017 - Current
- Supervisor: Ben Cornish
- Sub contractor by assignment
- Performed background checks efficiently, enabling clients to make informed decisions about potential employees or business partners.
- Utilized advanced technology tools for improved data analysis and accurate evidence tracking during investigations.
- Conducted undercover operations skillfully, obtaining critical information without compromising personal safety or revealing identity.
- Developed strong professional relationships with clients, ensuring trust and confidence in the investigative process.
- Maintained strict confidentiality regarding sensitive client information and ongoing investigations, upholding ethical standards within the profession.
- Trained junior investigators on proper techniques, promoting consistent quality across all agency services.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Set up both auditory and visual monitoring and recording devices.
Private Investigator/Special Process Server
Virginia Court Services
01.2014 - 01.2019
- Supervisor: Jeff Spar
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Investigated individuals claiming disability to identify and document fraud.
- Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
- Optimized results from asset searches by leveraging diverse investigative tools and resources such as public records databases and online search platforms.
- Solved complex cases by utilizing advanced interviewing techniques and collaborating effectively with law enforcement agencies.
- Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
Field Interviewer
Headway Workforce Solutions
01.2018 - 05.2018
- RTI International
- National Mental Health Study—Special Project for The Department Of Health and Human Services
- Supervisor: Colleen Eisle
- Project Completed
- Conducted interviews with participants to assess eligibility.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
- Coded data from participant interviews.
- Supported management in developing and implementing personnel policies and procedures.
- Participated in regular team meetings, offering valuable input towards continuous improvement initiatives within the organization.
- Built strong rapport with interviewees, fostering an environment of trust and open communication.
- Displayed excellent interpersonal skills when interacting with diverse populations during field interviews.
- Investigated candidate history and employment claims to confirm eligibility for positions.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
Federal Contractor/SSA/Field Locator
Headway Workforce Solutions
03.2017 - 11.2017
- Mathematica Policy Research
- Special Assignment for The Social Security Administration
- Supervisor: Charles Harwick
- Project completed
Member Services Coordinator
Y.M.C.A.
12.2015 - 05.2016
- Supervisor: Kevin McAlexander
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Assisted in developing training materials for staff on best practices related to member services delivery, enhancing team performance overall.
- Served as a liaison between members and internal teams, ensuring seamless communication throughout all interactions.
- Increased member participation in programs by actively promoting offerings through multiple channels.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained staff on operating procedures and company services.
Office Manager/Leasing Agent
Wet Connection Boat Rentals
01.2011 - 01.2016
- Supervisor: Butch Landrum
- Seasonal
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Advertising Representative
The Rogersville Review Tennessee's First Newspaper
01.2008 - 01.2009
- Negotiated favorable advertising rates for clients, ensuring optimal budget utilization and return on investment.
- Delivered exceptional customer service, addressing client concerns promptly and maintaining open lines of communication throughout projects.
- Analyzed campaign performance data, identifying areas for improvement and making data-driven recommendations for optimization.
- Managed client accounts effectively, fostering long-term partnerships built on trust and successful collaboration.
- Exceeded sales targets consistently by building a robust pipeline of prospects through diligent prospecting efforts.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
Real Estate Salesperson
Bernards Realty
01.2005 - 01.2007
- Broker: Bobby Middleton
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Guided first-time homebuyers through the purchasing process with patience and understanding while addressing their individual needs and concerns.
- Negotiated favorable contract terms for clients through effective communication, research, and problem-solving skills.
- Facilitated smooth transactions by collaborating effectively with lenders, appraisers, inspectors, and other professionals involved in the process.
- Advised clients on current market conditions, enabling them to make informed decisions regarding their real estate investments.
Private Investigator
Delta Investigations
01.1997 - 01.2006
- Supervisor: Travis Palmer
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Supported civil cases by collecting exhaustive notes and offering sworn testimony in depositions and open court.
- Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
- Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
Education
Star City Security Academy
01.2013
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Mosley Dickinson Real Estate Academy
01.2005
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Virginia Western Community College
Roanoke, VA01.1991
Franklin County High School
Rocky Mount, VA01.1987
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Punctuality
- Work ethic
- CCTV monitoring
- Security protocols
- Reporting skills
- Background investigations
Timeline
Security Guard
S & S Patrol
05.2018 - Current
Field Interviewer
Headway Workforce Solutions
01.2018 - 05.2018
Licensed Private Investigator
TIG Risk Services
04.2017 - Current
Federal Contractor/SSA/Field Locator
Headway Workforce Solutions
03.2017 - 11.2017
Member Services Coordinator
Y.M.C.A.
12.2015 - 05.2016
Private Investigator/Special Process Server
Virginia Court Services
01.2014 - 01.2019
Office Manager/Leasing Agent
Wet Connection Boat Rentals
01.2011 - 01.2016
Advertising Representative
The Rogersville Review Tennessee's First Newspaper
01.2008 - 01.2009
Real Estate Salesperson
Bernards Realty
01.2005 - 01.2007
Private Investigator
Delta Investigations
01.1997 - 01.2006
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Mosley Dickinson Real Estate Academy
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Virginia Western Community College
Star City Security Academy
Franklin County High School
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