Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Leonard

Sterling

Summary

Experienced in achieving consistent results with a determined and disciplined approach to handling sales/leasing needs. Driven and hardworking leader with a demonstrated record of success in team leadership and operations management. Hardworking sales representative focused on completing work quickly to consistently exceed targets.

Overview

14
14
years of professional experience

Work History

Leasing Manager

TGM Bull Run
Manassas
09.2023 - Current
  • Managed tenant relationships to ensure satisfaction and retention.
  • Conducted property tours and showcased amenities to prospective tenants.
  • Coordinated lease agreements and ensured compliance with regulations.
  • Trained and supervised leasing staff to enhance team performance.
  • Oversaw maintenance requests and facilitated timely resolutions for residents.
  • Created leasing contracts, collected rent payments, and maintained tenant records.
  • Resolved tenant complaints in a timely manner to maintain positive relationships.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Received, checked and processed applications for new leases.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Coordinated move-in and move-out procedures including inspections and cleaning services.
  • Ensured compliance with all state and local laws regarding fair housing practices.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
  • Provided customer service support to ensure satisfaction throughout the tenancy period.
  • Increased occupancy through dynamic marketing initiatives.
  • Reviewed agent activities to check performance and optimize approaches.
  • Managed budget for leasing department, including advertising and promotional expenses.
  • Set and adjusted rental rates based on market analysis and property value assessments.

Leasing Professional

Tgm Sudley Crossing
Manassas
04.2019 - 09.2023
  • Adhered to fair housing standards to avoid any legal issues and prevent discriminatory practices.
  • Inspected properties and coordinated smooth turn-overs to prepare for new residents.
  • Efficiently handled administrative work to smooth new resident move-in processes.
  • Tracked market changes to keep rental prices optimized for both profits and marketability.
  • Planned marketing and outreach strategies to consistently bring in new leasing prospects.
  • Organized events to engage residents and build strong sense of community.
  • Tracked leasing inquiries and vetted prospects with to stay organized and efficient against leasing targets.

Call Center Representative

BMW
Alexandria
03.2019 - 07.2021
  • Assisted customers in navigating company website to place orders online.
  • Entered data efficiently and accurately to update customer accounts.
  • Met daily, weekly, and monthly performance goals consistently for sales and revenue.
  • Overcame the objections of potential customers to make the sale.
  • Guided and processed orders from customers in high-volume environment.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Assisted in training new representatives on best practices and protocols.
  • Maintained up-to-date knowledge of BMW products and promotions.
  • Educated clients on service options and maintenance schedules.
  • Collaborated with team members to streamline communication processes.
  • Documented interactions in the customer relationship management system.
  • Managed incoming customer inquiries for luxury automotive services.
  • Provided detailed product information to enhance customer understanding.
  • Resolved customer complaints with empathy and professionalism.

Car Salesman

Browns Dulles Nissan
Sterling
07.2015 - 04.2018
  • Greeted customers and proactively offered assistance and information on vehicles of interest.
  • Liaised between customers and finance department to facilitate price negotiation and financing options.
  • Promoted manufacturer and dealer incentives to drive revenue.
  • Explained warranties, model upgrades, and dealer services to create up sell opportunities.
  • Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers.
  • Presented vehicle features, model options, and pricing information to assist customer decision-making.
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process.

Customer Service Representative

Maryland Live Casino
Arundel
06.2014 - 06.2015
  • Resolved customer inquiries, complaints, and issues while proactively responding to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.
  • Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
  • Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
  • Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer.
  • Maintained compliance with departmental and company policies and procedures.
  • Supervised, scheduled, evaluated, and trained cage cashiers, slot cashiers, and pit clerks.
  • Delivered positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.

Supervisor

Victoria Secret
Reston
02.2011 - 06.2013
  • Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
  • Planned and published the production schedule and ensured that required staffing and resources were available to meet production goals.
  • Forecasted expected demands and created plans to accomplish objectives while maintaining budgets and maximizing employee satisfaction.
  • Played central role in household administration, including management, administration, and bookkeeping responsibilities.

Education

Business Administrative Certificate - Business Administrative

Nova Community College
Mclean, VA

High School

Skills

  • Microsoft Word
  • Excel
  • Outlook
  • PowerPoint
  • Windows 7
  • Internet Research
  • Keyboarding
  • Records Management
  • HIPPA Confidentiality
  • 10-Key Calculator
  • Tenant Relations
  • Property Marketing
  • Team Supervision
  • Time Management
  • Leading Meetings
  • Awarded Top Call Rank

Timeline

Leasing Manager

TGM Bull Run
09.2023 - Current

Leasing Professional

Tgm Sudley Crossing
04.2019 - 09.2023

Call Center Representative

BMW
03.2019 - 07.2021

Car Salesman

Browns Dulles Nissan
07.2015 - 04.2018

Customer Service Representative

Maryland Live Casino
06.2014 - 06.2015

Supervisor

Victoria Secret
02.2011 - 06.2013

Business Administrative Certificate - Business Administrative

Nova Community College

High School

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Cynthia Leonard