Cynthia Pratt
North Chesterfield
Summary
Licensed Professional Counselor seeking to continue to perform Behavioral Health services such as evaluation, diagnostic procedures, treatment planning, implementation, case management, and/or record keeping.
Talented in meeting the objectives of professional counseling by providing preventative education, advocacy, mediation and counseling to clients/patients. Sensitive to socioeconomic and cultural difference of clients.
Overview
20
20
years of professional experience
Work History
Clinical Care Case Manager
HCA-Retreat Doctors' Hospital
09.2023 - Current
- Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conduct thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Contribute to treatment team discussions actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Foster open lines of communication with clients' families and support networks, involving them in the case management process as appropriate.
- Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Assessment Specialist I
HCA Northeast Patient Logistics Center (ARC)
11.2021 - 09.2023
- Engage in one-on-one counseling, via telehealth, with a broad range of clients suffering from mental health disorders and substance use disorders.
- Deliver client assessments for those struggling with suicidal/homicidal ideations.
- Evaluate risk to clients by gathering information and observing behaviors when conducting assessments.
- Build safety plans to lower risk of crisis and provide support to their guardians, household members, and/or caregivers.
- Provide emergency response in crisis situations to diffuse tensions and prevent violence.
- Display sensitivity to cultural and linguistic needs of clients and families served.
- Work collaboratively with other medical and mental health professionals to provide consistent care and minimize diversion.
Resident in Counseling
Beyond The Image Christian Counseling
08.2021 - 03.2022
- Assessed client behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Kept abreast of new and developing information in mental health field by attending professional staff meetings and webinars.
- Provided couples counseling to work on effective communication strategies.
Professional School Counselor -TWA
Chesterfield County Schools
01.2020 - 08.2021
- Analyzed student data and made improvements in area of attendance by completing attendance plans with parents/ guardians of students.
- Provided referrals for community resources and mental health professionals for families and students and collaborated with Community and Schools (CIS) director.
- Adhered to ASCA comprehensive program by providing counseling services to 900 plus students at Title One school.
- Initiated meeting with prevention clinician from Chesterfield Mental Health Support Services in order to create relationship.
- Initiated CPS calls and followed ASCA guidelines for reporting.
- Collaborated with social worker and law enforcement during case management.
- Completed transient-high threat assessments and worked with proper channels to ensure proper safety of students.
Substitute Teacher
CCPS
08.2017 - 08.2021
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Professional School Counselor Intern
Manchester Middle School
08.2019 - 12.2019
- Performed 300 plus hours counseling middle school students in their academic, social/emotional, and career growth.
- Attended parent meetings to include 504 meetings.
- Participated in Signs of Suicide (SOS) curriculum and threat assessments.
- Participated in restorative counseling groups.
Professional School Counselor Intern
Clover Hill Elementary School
01.2019 - 05.2019
- Performed 300 plus hours as Professional School Counselor intern partnering with well-versed professional school counselor, school administrators, teachers, and parents or guardians to provide students with appropriate and adequate counseling support in school.
- Co-led service learning program at Brandermill Woods.
- Completed 10 hours of fieldwork working with Special Education Department by partaking in IEP meetings, 504 meetings, and teacher referrals. Also worked with students with autism, cerebral palsy, ADHD, Emotional Disability, and Specific Learning Disability. Attended Special Olympic Event.
- Taught 20 plus in-class guidance lessons to grade levels between K-5.
Practicum Student
Resource Guidance Services
08.2018 - 12.2018
- Performed 150 hours of supervised group and individual counseling sessions.
- Maintained high level of client confidentiality to comply with all federal and company regulations.
- Applied variety of psychological methods and techniques in screening, assessment, and evaluation of client.
- Mediated conflicts within families/caregivers to clarify and resolve underlying issues.
- Kept abreast of new and developing information in mental health field by regularly attending professional staff meetings.
- Co-led a Codependency group.
Child Care Provider
Self
06.2013 - 08.2017
- Managed in-home daycare with infant, toddlers, preschool aged and school-aged children.
- Planned and led activities to develop children's physical, emotional, and social growth.
Utilization Management
Anthem Blue Cross Blue Shield
03.2008 - 08.2009
- Provided pre-certifications and voluntary pre-certifications for physicians offices, dental offices, DME providers, hospitals, rehab facilities, skilled nursing facilities, mental health facilities and hospice organizations.
- Obtained CPT, HCPC and ICD9 codes in order to approve medical procedures for various providers.
- Communicated with medical doctors in order to set up peer to peer reviews due to denied authorizations.
Customer Service Supervisor/Research Specialist
HCA, Inc.-Patient Account Services
07.2004 - 03.2008
- Supervised over 20 patient account representatives to develop and maintain excellent customer service skills.
- Performed initial client assessment and analysis to begin research process.
- Provided on-site training.
- Worked directly with departments, clients, and management to achieve customer satisfaction.
Education
Postgraduate - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA07.2021
Master of Education - School Counseling
Liberty University
Lynchburg, VA12.2019
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA2011
Associate of Science - General Studies
Tidewater Community College
Chesapeake, VA05.2000
Skills
- Team collaboration and leadership
- Individual sessions and group sessions
- Cognitive behavioral therapy (CBT) and Person-centered therapy
- Multicultural counseling
- Case Planning and Management
- Experience with special-needs clients
- Crisis Situations
- Career guidance
- Technology integration and adaptation
- Treatment Recommendations
- Patient Health Information Access
- Conflict resolution
- Admission Procedures
- Advocate for change
Affiliations
- American Counseling Association active member
- Child Abuse and Neglect certification
- Dyslexia Certification
- Symbis pre-marriage assessment facilitator
- Virginia Sexual and Domestic Action Alliance member
- Experience with AA, NA, and Al-Anon meetings
- Adhere to EMTALA obligation
Timeline
Clinical Care Case Manager
HCA-Retreat Doctors' Hospital
09.2023 - Current
Assessment Specialist I
HCA Northeast Patient Logistics Center (ARC)
11.2021 - 09.2023
Resident in Counseling
Beyond The Image Christian Counseling
08.2021 - 03.2022
Professional School Counselor -TWA
Chesterfield County Schools
01.2020 - 08.2021
Professional School Counselor Intern
Manchester Middle School
08.2019 - 12.2019
Professional School Counselor Intern
Clover Hill Elementary School
01.2019 - 05.2019
Practicum Student
Resource Guidance Services
08.2018 - 12.2018
Substitute Teacher
CCPS
08.2017 - 08.2021
Child Care Provider
Self
06.2013 - 08.2017
Utilization Management
Anthem Blue Cross Blue Shield
03.2008 - 08.2009
Customer Service Supervisor/Research Specialist
HCA, Inc.-Patient Account Services
07.2004 - 03.2008
Postgraduate - Clinical Mental Health Counseling
Liberty University
Master of Education - School Counseling
Liberty University
Bachelor of Science - Psychology
Virginia Commonwealth University
Associate of Science - General Studies
Tidewater Community College
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