Dacarra Williams
Chesterfield
Summary
Professional with a strong background in case management, prepared to make a significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with a commitment to achieving positive outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager
URBAN BABY BEGINNINGS
07.2025 - Current
- Enhanced client outcomes by implementing tailored service plans and interventions.
- Facilitated access to vital resources through coordination with multidisciplinary teams.
- Conducted thorough assessments to identify client strengths, challenges, and objectives.
- Advocated for clients' rights, ensuring equitable access to community support services.
- Educated clients about available programs, empowering informed decisions regarding their care.
Counselor
Second Chances Comprehensive Services
05.2019 - 06.2025
- Improved therapeutic outcomes by implementing evidence-based practices for clients.
- Evaluated program effectiveness through client feedback and measurable outcomes.
- Ensured accurate case management with precise documentation of client interactions.
- Educated clients on community resources, promoting empowerment and self-sufficiency.
- Guided clients in developing problem-solving skills and effective coping strategies.
- Utilized behavioral modification strategies to enhance clients' coping mechanisms.
Pharmacy Technician
CVS Healthcare
09.2020 - 12.2024
- Streamlined authorization requests through effective communication with providers and insurers.
- Ensured compliance by reviewing clinical documentation against insurance policies and regulations.
- Reduced prior authorization submission errors by implementing process improvements.
- Evaluated medical records to determine approval for authorization requests.
- Maintained up-to-date knowledge of insurance plan requirements for accurate form completion.
Patient Access Representative
VCU Health
09.2017 - 10.2018
- Enhanced access to services by facilitating efficient patient check-in processes.
- Streamlined appointment scheduling through electronic health record systems, boosting operational efficiency.
- Reduced delays by verifying insurance eligibility and patient benefits promptly.
- Improved service delivery outcomes through collaboration with clinical staff on patient flow.
- Maintained patient confidentiality by ensuring compliance with HIPAA regulations during interactions.
Education
Master of Science - Social Work
Capella University
09-2026
Bachelor of Science - Psychology
Virginia Commonwealth University
08-2016
Skills
- LICENSED QUALIFIED MENTAL HEALTH PROFESSIONAL
- CPR CERTIFIED
- PROFICIENCY IN MICROSOFT
- CRISIS CERTIFIED
- CERTIFIED DOULA
- Case documentation
- Case management
- Time management
- Problem-solving
Timeline
Case Manager
URBAN BABY BEGINNINGS
07.2025 - Current
Pharmacy Technician
CVS Healthcare
09.2020 - 12.2024
Counselor
Second Chances Comprehensive Services
05.2019 - 06.2025
Patient Access Representative
VCU Health
09.2017 - 10.2018
Master of Science - Social Work
Capella University
Bachelor of Science - Psychology
Virginia Commonwealth University