Dadrianna Lewis
Culpeper
Summary
Results-driven Customer Service Specialist with expertise in delivering outstanding client support and fostering customer loyalty. Demonstrates strong communication and problem-solving skills, effectively managing multiple tasks. Experienced in enhancing operational processes to elevate the customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
05.2025 - 02.2026
- Support policyholders in a fast-paced insurance call center, handling 60+ inbound calls daily.
- Verify customer information, manage accounts, and document interactions accurately.
- Route calls to appropriate departments to ensure timely and effective resolution.
- Resolve routine service concerns and escalate complex issues when appropriate.
- Meet or exceed performance expectations for call volume, quality, and customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on insurance products and coverage options available.
- Handled high-volume calls while ensuring customer satisfaction remained a priority.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative (Level 4)
GEICO
09.2020 - 02.2025
- Delivered comprehensive customer service support in a high-volume insurance call center.
- Advanced through multiple performance levels, achieving Level 4 status based on quality and consistency.
- Handled complex policy and service inquiries requiring advanced problem-solving skills.
- Maintained detailed and accurate account documentation while meeting quality standards.
- Supported customer retention through professional issue resolution.
- Assisted underwriting by working with DMV records to verify and validate customer information in compliance with guidelines.
Customer Service & Sales Associate
AT&T Authorized Retailer
01.2019 - 01.2020
- Resolved billing questions and account concerns, enhancing customer satisfaction.
- Assisted customers with billing questions and account concerns.
- Troubleshot technical issues for consumer and business customers, ensuring timely solutions.
- Demonstrated strong multitasking, communication, and customer service skills.
- Showcased multitasking, communication, and customer service skills to support customer needs.
Education
Diploma -
Culpeper County High School
Culpeper, VACoursework Completed -
Germanna Community College
Skills
- Insurance Customer Service
- Policyholder Support
- High-Volume Call Handling
- Issue resolution
- Customer retention
- Account verification
- Call routing accuracy
- Data entry
- CRM systems
- Time management
- Active listening
Additional Information
Adaptable and quick learner, Strong attention to detail, Team-oriented with a customer-first mindset, Effective problem solver
Timeline
Customer Service Representative
Progressive Insurance
05.2025 - 02.2026
Customer Service Representative (Level 4)
GEICO
09.2020 - 02.2025
Customer Service & Sales Associate
AT&T Authorized Retailer
01.2019 - 01.2020
Diploma -
Culpeper County High School
Coursework Completed -
Germanna Community College