D'Aijah Barnett
Chesapeake
Summary
Detail-oriented Customer Service Specialist with 9+ years in retail, financial services, and security. Facilitates accurate claims processing and thorough case documentation while resolving member concerns and investigating suspicious activities. Aims to enhance member satisfaction and minimize processing errors through effective communication and meticulous attention to detail.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Member Service Representative
Navy Federal Credit Union
Remote
05.2026 - Current
- Assist members with account servicing requests, including account maintenance, transactions, and general account inquiries.
- Process claims and account-related requests accurately while ensuring compliance with company policies and procedures.
- Provide technical support and troubleshooting assistance for online and mobile banking services.
- Resolve member concerns through effective problem-solving and exceptional customer service.
- Educate members on products, services, and self-service banking tools to enhance their overall experience.
- Maintain confidentiality and security of member information while delivering professional support.
- Reviewed suspicious transaction patterns and prepared detailed case notes for fraud investigators.
- Educated members on product features and enrollment steps, increasing uptake of savings accounts.
Unarmed Safety & Security Officer
Harbor's Edge
Norfolk
11.2021 - 04.2026
- Conducted routine foot patrols and monitored surveillance systems to identify, prevent, and respond to security risks.
- Responded promptly and professionally to alarms, emergencies, and suspicious activity, ensuring the safety of residents, visitors, and staff.
- Enforced access control procedures by verifying credentials, managing visitor logs, and maintaining secure entry points.
- Completed detailed daily activity logs and incident reports while communicating effectively with management and law enforcement.
- Maintained a visible security presence to deter criminal activity and promote a safe environment.
- Performed routine building inspections, noted maintenance issues, and contacted facilities to schedule repairs.
- Escorted visitors and contractors through secured zones, verified IDs and recorded entries in logbook.
To Go Specialist
Olive Garden
Norfolk
09.2018 - 01.2021
- Managed and fulfilled to-go orders via phone, online, and third-party delivery platforms.
- Ensured order accuracy by verifying items, modifications, condiments, and utensils before customer pickup or delivery.
- Maintained a clean and organized to-go station and front counter area.
- Processed payments and operated POS systems accurately while balancing cash drawers at the end of each shift.
- Coordinated with kitchen staff and delivery drivers to ensure timely and complete orders.
- Delivered friendly and professional customer service to enhance guest satisfaction and loyalty.
- Trained new hires on POS operations and order accuracy, reducing incorrect orders for customers.
- Monitored inventory levels each shift, flagged low-stock items and prevented service interruptions.
Retail Sales Associate
Citi Trends
Norfolk
07.2017 - 09.2018
- Guided customers in product selection, sizing, and styling recommendations, enhancing their overall shopping experience.
- Provided friendly and efficient checkout service, contributing to customer satisfaction and repeat business.
- Processed cash, credit, and mobile payments accurately while maintaining excellent customer service.
- Addressed customer concerns, answered questions, and efficiently processed returns and exchanges, ensuring customer satisfaction.
- Maintained store cleanliness and organized merchandise displays to support a visually appealing sales floor.
- Supported front-end operations and trained new employees on store procedures and customer service standards, fostering a knowledgeable team.
Education
CPR/AED -
Harbor's Edge
Norfolk, Virginia 01.2026 - 01.2028
Alarm Respondent -
Eagle Security Solutions
Norfolk, Virginia 01.2026 - 01.2028
Unarmed Security -
Eagle Security Solutions
Norfolk, VA 01.2026 - 01.2028
Courses - Account Services
Navy Federal University
Virginia Beach, VA 05.2026 - 05.2026
High School Diploma -
Norview High
Norfolk, VirginiaSkills
- Membership Enrollment
- Customer Service
- Client Relations
- User Assistance
- Account Updates
- Regulatory Compliance
- Attention to Detail
- Time Management
- Communication
- Teamwork
- Team Collaboration
- Problem Solving
- Critical Thinking
- Microsoft Office
- Conflict Resolution
Timeline
Courses - Account Services
Navy Federal University
05.2026 - 05.2026
Member Service Representative
Navy Federal Credit Union
05.2026 - Current
CPR/AED -
Harbor's Edge
01.2026 - 01.2028
Alarm Respondent -
Eagle Security Solutions
01.2026 - 01.2028
Unarmed Security -
Eagle Security Solutions
01.2026 - 01.2028
Unarmed Safety & Security Officer
Harbor's Edge
11.2021 - 04.2026
To Go Specialist
Olive Garden
09.2018 - 01.2021
Retail Sales Associate
Citi Trends
07.2017 - 09.2018
High School Diploma -
Norview High