Dainaira Wiseman
Clinchco,VA
Summary
U.S. Contract Mod with 6+ years of customer service experience in tier 0 and tier 1 settings, 2+ years of social media engagement and moderation experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Contract Mod
ModSquad
Remote
04.2023 - Current
- Customer service, technical support, tickets, email support, moderation.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Agent
Continuum Global Solutions
Remote
06.2022 - 03.2023
- Customer service and technical support among a large variety of accounts and devices.
- Resolved caller issues quickly and thoroughly.
- Processed customer orders quickly and accurately for timely delivery.
Customer Service
Technical Compliance Solutions
Remote
10.2019 - 04.2022
- Customer service, issue resolution, handled many company and customer accounts and charge accounts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Technical Support Representative
Conduent Solutions
Remote
10.2018 - 12.2019
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Installed, configured, and maintained computer systems and network connections.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Education
Bachelors in Sustainable Horticulture -
Unity College
Unity, ME11.2026
General Studies -
Southwest Virginia Community College
Cedar Bluff, VA07.2019
Skills
- Call Documentation
- Data Evaluation
- Task Prioritization
- Organizational Skills
- Attention to Detail
- Verbal/Written Communication
- Analytical and Critical Thinking
- Microsoft Software Proficiency
- iOS Software Proficiency
- Android Software Proficiency
- Zendesk Proficiency
Certification
- Certified Nursing Assistant License - 10/01/20-Present
Timeline
Contract Mod
ModSquad
04.2023 - Current
Agent
Continuum Global Solutions
06.2022 - 03.2023
Customer Service
Technical Compliance Solutions
10.2019 - 04.2022
Technical Support Representative
Conduent Solutions
10.2018 - 12.2019
Bachelors in Sustainable Horticulture -
Unity College
General Studies -
Southwest Virginia Community College