Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dainaira Wiseman

Clinchco,VA

Summary

U.S. Contract Mod with 6+ years of customer service experience in tier 0 and tier 1 settings, 2+ years of social media engagement and moderation experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Contract Mod

ModSquad
04.2023 - Current
  • Customer service, technical support, tickets, email support, moderation.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.

Agent

Continuum Global Solutions
06.2022 - 03.2023
  • Customer service and technical support among a large variety of accounts and devices.
  • Resolved caller issues quickly and thoroughly.
  • Processed customer orders quickly and accurately for timely delivery.

Customer Service

Technical Compliance Solutions
10.2019 - 04.2022
  • Customer service, issue resolution, handled many company and customer accounts and charge accounts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Technical Support Representative

Conduent Solutions
10.2018 - 12.2019
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Installed, configured, and maintained computer systems and network connections.
  • Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.

Education

Bachelors in Sustainable Horticulture -

Unity College
Unity, ME
11.2026

General Studies -

Southwest Virginia Community College
Cedar Bluff, VA
07.2019

Skills

  • Call Documentation
  • Data Evaluation
  • Task Prioritization
  • Organizational Skills
  • Attention to Detail
  • Verbal/Written Communication
  • Analytical and Critical Thinking
  • Microsoft Software Proficiency
  • iOS Software Proficiency
  • Android Software Proficiency
  • Zendesk Proficiency

Certification

  • Certified Nursing Assistant License - 10/01/20-Present

Timeline

Contract Mod

ModSquad
04.2023 - Current

Agent

Continuum Global Solutions
06.2022 - 03.2023

Customer Service

Technical Compliance Solutions
10.2019 - 04.2022

Technical Support Representative

Conduent Solutions
10.2018 - 12.2019

Bachelors in Sustainable Horticulture -

Unity College

General Studies -

Southwest Virginia Community College

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Dainaira Wiseman