Daisha Brown

Assisted client with daily living activities and any personal care needs.

• Managed medication schedules and ensured timely administration of prescriptions.
• Provided companionship to enhance emotional well-being and social interactions.
• Communicated effectively with wife about client care and updates.
• Maintained clean and well-organized environment for client happiness and safety.
• Helped clients with personal needs from exercise to bathing and personal grooming.
• Provided companionship to elderly client by engaging in conversation.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Improved client outlook and living through compassionate care daily.
• Engaged with patients and families to provide emotional support and daily living instructions
• Monitored vital signs including blood pressure, temperature, pulse rate and respiration rate.
• Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
• Assisted clients with daily living activities and personal care needs.
• Provided companionship to enhance emotional well-being and social interaction.

• Monitored ongoing escalations for resolution progress in office and work from home.
• Provided empathy for clients during covid and hardships while maintaining great customer service in a high call volume workplace.
• Maintained a high level of quality assurance throughout the escalation process
• Assisted team members and providers in handling challenging situations with customers effectively.
• Investigated customer complaints and identified root cause of the issue and provided a solution.
• Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
• Performed research on customer inquiries prior to escalating them for further review.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Exceeded performance goals through quality assurance.
• Multitasking with advance computer skills such as talking and typing 38 wpm while operating multiple systems
• Proficiency in Microsoft Teams, Outlook, Office, Powerpoint, Excel and Word