Daisy Winters
Stafford
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
USAccess Program
02.2020 - Current
- -Operations IT Manager for USAccess Program servicing over 130 Federal agencies. Responsible for supporting HSPD12, following policy for NIST and FIPs 201 in credentialing for PIV cards. Provide management oversight ensuring system availability in providing a support for an overall collective user base of over 600,000 users.
- Provides technical, functional, and in gathering all requirements with developing change requests in using USAccess services, subordinate and higher headquarters in support missions.
- -Monthly program meetings with core services and other senior leaders, implementing an overall work operation, sets priorities and establishes objectives with regard to the management and modernization of business processes and IT services in achieving effective Identity management.
- -Evaluates the efficiency for meeting the multiple customer expectations operations in terms of mission accomplishment, enhancements and adherence to established standards, procedures, and processes.
- -Plans, guides, and directs establishment and interpretation of IT requirements and criteria, ensuring the ability of theUSAccess system to meet optimal mission objectives and needs.
- -Interprets and evaluates the effect of higher-echelon directives and their execution.
- -Manages policy development and applies IT policy to include standards, protocols, and enterprise architecture for PIV card Issuance operational in USAccess, guided by NIST and FIPs 201 standards.
- -USAccess system role administrator and system site manager.
- -Analysis, reviews requirements in Change Review Board, for establishing and/or modifies overall execution procedures and priorities for compliance with higher authority direction while ensuring continued effective and successful implementation of the USAccess highly technical and innovative IT programs.
- -Works with large federal agencies Program/Agency leads in establishing new onboarding and improving current customers and their subordinate and agency goals with determining resources needed to maintain the organizational missions and functional requirements.
- -Focus of user efficiencies in taking analytical review exercised through ensuring requirements are understood and well defined for core-services in development.
- -Host USAccess User Group Charter focusing on Functional enhancements with fluid requirements for streamlining and improving the overall customer experience.
- -Manages multiagency agencies expectations.
- -Analyze program efficiencies by working with multiple larger Agency Lead stakeholders in development of strategies and system innovations.
- -Explore new opportunities for presenting to management verbally or in writing. -Focus on customer experience ensuring collaboration in defining requirements.
- Series: Information Technology - Grade: 14
- Hours per week: 40
Supervisory IT Specialist Policy & Planning
United States Army Physical Disability Agency
07.2015 - Current
- -Serves as a Supervisor for IT policy & planning and the Program manager for the United States Army Physical Disability Agency. Supports all requirements for the Army Physical Disability Evaluation Systems for an efficient automated system to support 75 percent of the DoD disability population. Plans, directs, managing multiple IT projects, provides guidance and implements policy for user network access and compliance.
- -Communicates requirements to GO level as required.
- -Consistently relied on and trusted in exercising and implementing a two part agency critical IT system requirements for MEDCOM and USADPA a now seamless case management system.
- -Provide leadership and management expertise in all systems hardware design and in systems planning with vendors and project managers
- -Provides leadership guidance and budgeting for IT requirements ensuring inclusion in POM supporting certification of funding.
- -Analyzes and reviews new requirements in order to ensure that projects design and program support ensures products adhere to Information assurance practices and appropriate standards.
- -Provide input in the development, modification, implementation for new and enhanced software and applications in order to meet mission requirements.
- -Consistently oversees the monitoring of activities and resources to mitigate risks related to IT system solutions.
- -Coordinates requirement for system migrations, providing direct project oversight.
- -Updates Army Portal Management System for EDES (electronic Medical Evaluation Board and electronic Physical Evaluation Board) as primary systems owner maintaining compliance. Program management activities on existing, potential, proposed and authorized Information Technology projects involving case management, records storage, archiving and retrieval, data exchange and System Interface Agreements that involve the US Army Physical Disability Agency and/or the community of stakeholders.
- -Serves as the chairperson of the Community of Interest and acts as liaison with the Department of Defense, Department of Veterans Affairs and the Sister Services for implementing Information Technology in the development of Joint Disability Evaluation System (JDES).
- -Completes CCIR for system outage.
- -Supervise all G6 functions, establishing and approve changes of LCR plan.
- -Has direct oversight and supervision of all G6 functions and telecommunications for desktop phones and cell phone.
- -Executes surveillance /oversight over the Electronic Disability Evaluation System (EDES), monitors progress and performance through reports, studies and other control instruments.
- -Plans work to be accomplished by subordinates; sets and adjusts short-term priorities and long-term goals and priorities and prepares schedules for completion of work; assigns work to subordinates and reviews daily and/or weekly based on priorities, difficulty and requirements of assignments, and the capabilities of employees; assures that accuracy requirements are met.
- -Contracting Officer Representative for two major support services contracts of 29 contractors.
- -Chaired Source Selection Board
- -Agency Billing official ensures monthly GPC certification
- -Designated Agency Representative Training
- Series: 2210 - Grade: 13
- Hours per week: 40
Senior Systems Engineer Analyst
Experis
05.2015 - 07.2015
- Managed the oversight of day-to-day monitoring, controlling and troubleshooting of Cerner Smart Suite and Essentris applications. Monitored HL7 interfaces and ensured the successful exchange of HL7 messages between Cerner and Essentris patch management, system and application upgrades (as needed) Assist FBCH Information Assurance team with running monthly vulnerability scans Analyze and evaluate existing systems with minimal oversight, and define problems, data availability, and report requirements and system design issues. Developed plans for IT systems from project inception to conclusion Maintain external connected hardware like Fetal Monitor Remote Display and Universal Data Acquisition System which interface with GE and Philips Fetal and Philips Physiological monitors Design, configure, test, implement and maintain networked system server support activities and support application programmers working within that environment Create and generate requested GDR (Global Database Repository) reports using SQL Developer Perform daily Tape backup and configure Terminals and Printers Incorporate special skills as part of daily duties: Windows Server, Citrix, Linux Redhat, Oracle 11g, Networking, TCP/IP, IBM Web Sphere, HL7, SQL Developer, EMR/EHR (CHCS, AHLTA, Essentris), Clinical Workflow, and HIPAA
- Hours per week: 40
IT Hardware and Software Systems Engineer
FAAC
05.2014 - 01.2015
- -Managed and maintained simulation network systems and proficiently solely for four trailers compose of VCTS(Virtual Clearance Training Suites), subsystems and peripherals including Mobile Close Combat Tactical Trainer (MCCTT), Conducted of Fire Trainers (COFT), and Engagement Skills Trainer (EST)-Monitored and responded to complex hardware, software and network problems utilizing a variety of techniques and hardware/software testing tools
- -Facilitated training exercises, market suites capabilities through briefings
- -Managed all administrative actions, prepares detailed and accurate monthly reports
- -Knowledgeable of and provided server support for simulation workstations/LAN/WAN networks in a multi-protocol environment using UNIX based systems and network management software
- -Performed monthly server backup of systems to maintain student training data and maintains a secure copy of all other system
- -Reported and tracked issues using a powerful project management tool called JIRA, diagnosis, and resolve issues
- -Conducted complex repairs both on and off equipment, troubleshoots printed wiring assemblies and equipment to component level
- -Accurately read electronics schematics and coded in accordance with American National Standards Institute (ANSI) and Standard American Equation (SAE) formats
- -Inputted data on complex repair actions performed
- -Accounted and records data on complex, sophisticated networked computer simulations equipment as required to support failure analysis, engineering changes, and both hardware and software adjustments -Diagnosed simulator faults during training exercises requiring immediate response
- Hours per week: 40
Education
Master's degree - Information Technology Management, IT Project Management
Trident University International
Cypress, CA12.2013
Bachelor's degree - Business Administration
University of Maryland University College
Adelphi, MD12.2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
- Security Plus Certified August 28, 2012
- Combat Developer Course June 18, 2010
- DAU(Defense Acquisitions Course)
- Non-Commissioned Officer Academy Basic, Advance course (2001,2007) Primary Leadership Course 1992
Language skills
English
Spoken: Advanced
Written: Advanced
Read: Advanced
Timeline
Operations Manager
USAccess Program
02.2020 - Current
Supervisory IT Specialist Policy & Planning
United States Army Physical Disability Agency
07.2015 - Current
Senior Systems Engineer Analyst
Experis
05.2015 - 07.2015
IT Hardware and Software Systems Engineer
FAAC
05.2014 - 01.2015
Bachelor's degree - Business Administration
University of Maryland University College
Master's degree - Information Technology Management, IT Project Management
Trident University International
Job-related training
- CES Advance Course August 10 2018
- Security Plus Certified August 28, 2012
Additional information
- Agency's Billing Official
- COR 222