Dale Deal
Bealeton
Summary
I am a hardworking and reliable medical receptionist with strong ability in problem solving and communication. I have worked in the oncology department for 10 years and really enjoy helping our patients through their journey. I am highly organized, proactive and punctual with a team-oriented mentality.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances, and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Clerk
United States Postal Service, USPS
Casanova, VA
12.2022 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery.
- Maintained accurate records of postal transactions and customer interactions.
- Assisted customers with inquiries, providing exceptional service and support.
- Ensure compliance with postal regulations and safety standards.
- Handle cash transactions and maintain accurate records to support financial integrity and accountability.
Unit Support Specialist
Fauquier Health
Warrenton, VA
05.2021 - 12.2022
Unit Support Specialist II
Fauquier Health
Warrenton, VA
05.2021 - 12.2022
- Coordinated appointments for high-traffic infusion center, enhancing patient flow and reducing wait times.
- Monitored unit statistics, supporting accurate financial records and informed decision-making.
- Answered phone calls, relaying critical information to staff promptly.
- Prepared charts prior to appointments, ensuring accuracy of orders and records.
- Entered labs and others tests into the Medical Records System before patient visits, streamlining appointment processes and improving patient experiences.
Medical Receptionist
Fauquier Health
Warrenton, VA
02.2011 - 05.2021
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Observed strict HIPAA guidelines at all times according to company policy.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
- Daily cash drawer close.
Scheduling Specialist
Fauquier Hospital
Warrenton, VA
07.2006 - 02.2011
- Scheduled outpatient tests and minor procedures as ordered by physicians.
- Inform patients of procedure preparation instructions prior to their appointment.
- Pre-register and register patients, to include verifying insurances and checking Medicare eligibility.
- Daily interaction with patients, physicians, hospital staff, and physician offices.
- Knowledge of HIPAA and releasing of medical information.
- Prior authorization and precertification knowledge.
Medical Receptionist
Virginia Cardiovascular Associates (Carient Heart)
Manassas, VA
09.2005 - 07.2006
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Observed strict HIPAA guidelines at all times according to company policy.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Mailed a copy of each office note to the patient's primary doctor.
- Filed charts.
- Pulled hospital records prior to each patient's appointment as part of chart preparation.
Medical Receptionist
Fauquier Urgent Care
Warrenton, VA
06.2004 - 08.2005
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Observed strict HIPAA guidelines at all times according to company policy.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Created and maintained physical charts for patients.
- Helped arrange worker's compensation drug tests and physicals.
Medical Receptionist
Piedmont Pediatrics
Warrenton, VA
04.2000 - 08.2005
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled appointments in a busy pediatric office.
- Checked patients in and out of the clinic.
- Filing charts.
- Daily drawer close.
Education
Bachelor of Science - Criminal Justice
Strayer University
Arlington, VA03-2026
Skills
- Data entry
- Record keeping
- Customer service
- Research
- Team collaboration
- Problem-solving abilities
- Communication skills
- Reliability
Certification
The GW Cancer Center Oncology Patient Navigator Training - 2021
Timeline
Clerk
United States Postal Service, USPS
12.2022 - Current
Unit Support Specialist
Fauquier Health
05.2021 - 12.2022
Unit Support Specialist II
Fauquier Health
05.2021 - 12.2022
Medical Receptionist
Fauquier Health
02.2011 - 05.2021
Scheduling Specialist
Fauquier Hospital
07.2006 - 02.2011
Medical Receptionist
Virginia Cardiovascular Associates (Carient Heart)
09.2005 - 07.2006
Medical Receptionist
Fauquier Urgent Care
06.2004 - 08.2005
Medical Receptionist
Piedmont Pediatrics
04.2000 - 08.2005
Bachelor of Science - Criminal Justice
Strayer University