Summary
Work History
Skills
Timeline
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Dale Williams

Spotsylvania

Summary

Dynamic Inside Sales Representative with a proven track record at Capital One, excelling in lead generation and client relationship management. Recognized for enhancing customer satisfaction and consistently exceeding sales targets. Adept at conflict resolution and implementing effective sales strategies, driving revenue growth through tailored solutions and exceptional service.

Work History

Inside Sales Representative

Capital One
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.

Customer Service Representative

Intuit, Inc.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service/Student Loans

Collegiate Funding Services
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
  • Completed rigorous readings as directed to support unit learning goals.
  • Developed strong relationships with parents and guardians through consistent communication about student progress and goals.
  • Utilized professor office hours to clarify topics needing elaboration.

Cold Caller

Washington, DC
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
  • Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.

Sales Representative

Bluegreen Resorts, Inc.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Customer Service Representative /Remote

Caption Call, Inc.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service

Exhale Massage Therapy
  • Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
  • Supported professional development of bilingual customer service agents.
  • Implemented new customer service policies to maximize satisfaction and loyalty.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Provided exceptional customer service with timely communication regarding delivery statuses.
  • Provided excellent customer service, addressing inquiries and resolving issues efficiently.

Behavioral Technician

Central Behavioral Therapist Solutions

Skills

  • Sales strategy
  • Lead generation
  • Customer retention
  • Sales forecasting
  • Client relationship management
  • Conflict resolution
  • Upselling techniques
  • Time management
  • Effective communication
  • Team collaboration
  • Customer service
  • Exceptional customer service
  • Adept multi-tasker
  • Customer relationship management
  • Upselling and cross selling
  • Organized and efficient
  • Driven
  • Order management
  • Customer relationship building
  • Cold calling expertise

Timeline

Inside Sales Representative

Capital One

Customer Service Representative

Intuit, Inc.

Customer Service/Student Loans

Collegiate Funding Services

Cold Caller

Washington, DC

Sales Representative

Bluegreen Resorts, Inc.

Customer Service Representative /Remote

Caption Call, Inc.

Customer Service

Exhale Massage Therapy

Behavioral Technician

Central Behavioral Therapist Solutions

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Dale Williams