DaMara Knight
Charlottesville
Summary
Dynamic Patient Access Specialist with proven expertise in insurance verification and electronic health records at UVA Medical Center. Adept at enhancing patient experiences through exceptional customer relationship management and compliance with HIPAA regulations. Recognized for efficiently scheduling appointments and fostering a welcoming environment, ensuring patient satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
UVA Medical Center
Charlottesville
03.2024 - Current
- Collected patient information and verified insurance details accurately.
- Scheduled appointments using electronic health record system efficiently.
- Assisted patients with completing necessary forms and documentation.
- Managed patient inquiries through phone and in-person interactions professionally.
- Ensured compliance with privacy regulations in all patient interactions consistently.
- Applied HIPAA privacy and security regulations while handling patient information.
Staffing Coordinator
Linden House Assisted Living and Memory Care
Charlottesville
04.2022 - 02.2024
- Coordinated recruitment efforts for various positions across multiple departments.
- Managed candidate screening processes to identify qualified applicants efficiently.
- Scheduled interviews and communicated with candidates throughout the hiring process.
- Collaborated with hiring managers to understand staffing needs and job requirements.
- Supported employee engagement initiatives through feedback collection and analysis activities.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
Concierge
Commonwealth Senior Living
Charlottesville
01.2021 - 04.2023
- Assisted guests with inquiries and offered personalized recommendations.
- Managed guest requests efficiently to ensure satisfaction and comfort.
- Handled check-in and check-out processes with attention to detail.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Education
High School Diploma -
Charlottesville High School
Charlottesville 03-2018
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Appointment scheduling
- HIPAA compliance
- Customer relationship management
Timeline
Patient Access Specialist
UVA Medical Center
03.2024 - Current
Staffing Coordinator
Linden House Assisted Living and Memory Care
04.2022 - 02.2024
Concierge
Commonwealth Senior Living
01.2021 - 04.2023
High School Diploma -
Charlottesville High School
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