Damia DeCerbo
Woodbridge
Summary
I am a diligent server with a solid background in providing exceptional customer service in high-paced environments. I have effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. I have also demonstrated strong multitasking abilities and attention to detail, ensuring a seamless dining experience.
Overview
5
5
years of professional experience
Work History
Server
Homemade Breakfast and Lunch
01.2025 - 11.2025
- Supported promotional events by effectively communicating specials to guests.
- Utilized time management skills to prioritize tasks during busy shifts.
- Engaged with guests to create a welcoming environment that encouraged return visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Fish N' Grill
01.2024 - 01.2025
- Monitored inventory levels and reported shortages to management for timely restocking.
- Participated in team meetings to discuss service improvements and initiatives.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Executed cash handling procedures, ensuring accurate financial transactions.
- Recommended menu items based on customer preferences and dietary needs.
- Contributed to a positive team atmosphere by fostering open communication and support.
Server
Cracker Barrell
02.2023 - 02.2024
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Assisted in training new staff on restaurant procedures and service standards.
- Processed customer orders accurately, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure accuracy and quality of food orders.
- Adapted to changing customer needs during peak hours to maintain service efficiency.
Fast Food Worker
Sonic Drive-in
08.2022 - 02.2023
- Assisted in food preparation by following standardized recipes and presentation guidelines.
- Operated cash register efficiently, ensuring accurate handling of cash and credit transactions.
- Maintained cleanliness of dining areas by regularly wiping tables and removing debris.
- Communicated effectively with customers to understand their needs and provide satisfactory service.
- Monitored inventory levels and restocked supplies to prevent shortages during peak hours.
- Executed drive-thru orders with precision, ensuring quick and accurate service.
- Trained new team members on food safety protocols and customer service standards.
- Resolved customer complaints promptly to enhance overall dining experience.
Restaurant Hostess
Brixx Wood Fired Pizza
07.2020 - 08.2022
- Welcomed guests with a friendly demeanor, creating a positive first impression.
- Coordinated reservations effectively, optimizing table assignments to enhance guest flow.
- Managed the dining area organization, ensuring cleanliness and readiness for guests.
- Implemented a streamlined waitlist system, improving seating efficiency during peak hours.
- Communicated with kitchen and serving staff to relay guest needs and special requests.
- Trained new hostesses in effective guest reception and waitlist management.
Education
Bachelor of Science - Elementary Education
Northern Virginia Community College
Alexandria, VA06-2027
High School Diploma -
Colgan High School
Manassas, VA08-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Food running
- Menu memorization
- High volume dining
Timeline
Server
Homemade Breakfast and Lunch
01.2025 - 11.2025
Server
Fish N' Grill
01.2024 - 01.2025
Server
Cracker Barrell
02.2023 - 02.2024
Fast Food Worker
Sonic Drive-in
08.2022 - 02.2023
Restaurant Hostess
Brixx Wood Fired Pizza
07.2020 - 08.2022
Bachelor of Science - Elementary Education
Northern Virginia Community College
High School Diploma -
Colgan High School