Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Correctional Officer
Department of Corrections
Big Stone Gap
10.2025 - Current
Monitored inmate activities to ensure safety and security within facility.
Conducted regular inspections of premises for contraband and safety violations.
Maintained accurate logs of inmate behavior and incidents during shifts.
Assisted in the transportation of inmates to various locations as required.
Responded promptly to emergencies and disturbances, following established protocols.
Collaborated with team members to uphold facility rules and regulations.
Participated in training sessions on safety procedures and emergency response plans.
Communicated effectively with inmates to foster a respectful environment.
Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
Correctional Officer
Department of Corrections
Pound
06.2024 - 10.2025
Monitored inmate activities to ensure safety and security within facility.
Conducted regular inspections of premises for contraband and safety violations.
Maintained accurate logs of inmate behavior and incidents during shifts.
Assisted in the transportation of inmates to various locations as required.
Responded promptly to emergencies and disturbances, following established protocols.
Collaborated with team members to uphold facility rules and regulations.
Participated in training sessions on safety procedures and emergency response plans.
Communicated effectively with inmates to foster a respectful environment.
Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Data Services specialist
Sykes/Foundever
Wise
05.2020 - 06.2024
Provided exceptional customer support through multiple communication channels.
Resolved customer inquiries efficiently using internal knowledge base tools.
Collaborated with team members to enhance service delivery processes.
Developed informative resources for customers to improve self-service options.
Supported registration processes with technical assistance and troubleshooting.
Assisted with the implementation of new services for customers and ensuring that all processes are followed correctly.