Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAMIAN SEATON

Portsmouth

Summary

Highly motivated and experienced call center professional over 25 years of experience providing excellent customer service to clients. Versatile service representative with proven experience in fast-paced call center environments. The ability to find creative solutions to customer problems. The ability to work in a fast-paced environment.

Overview

23
23
years of professional experience

Work History

Long Shoremen

MRS
10.2022 - Current
  • Strapped items down over protective padding to secure throughout transportation.
  • Managed warehouse operations and verified proper shipment procedures.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.

Regional Van Truckload Driver

Schneider International
01.2019 - 10.2022
  • CDL driving job, haul 95% no-touch freight.
  • Performed maintenance on exterior and interior vehicle components, such as tires, changing oil, changing brakes, engine oil and filters.
  • Resolving air leakage deficiencies through brake chambers or glad hands.
  • Welding experience and currently enrolled in Welding classes to enhance skills.

OTR Truck Driver / Estes Express

Welding Certification – TCC
08.2018 - 12.2018
  • Operated tractor/trailer in the transportation of freight and doubles in accordance with Company, Federal, State and Local laws with regard to run times and Federal Motor Carrier Safety Administration (FMCSA) regulations.
  • Conducted pre-trip and post-trip inspections to ensure safe working conditions of the tractor and trailer prior to each trip and at the end of each trip.
  • Checked gauges and visual indicators for malfunctions, ensured seal on trailers, and conducted inspection of vehicle before and during trips to determine problems that may be occurring.
  • Promptly reported all problems to Fleet Services and/or supervision.
  • Adhered to all FMCSA requirements of those holding a Commercial driver’s license.
  • Used in-cab technology, to include electronic logs.
  • Regular attendance.

OTR Truck Driver

Schneider International
08.2017 - 08.2018
  • Transport goods and services all over the United States safely, professionally and efficiently.
  • Contracted with Estes trucking pulling Doubles OTR.
  • Possess all endorsements - Tankers, Doubles, and Hazmat Maintained a perfect CSA score.
  • No violations and followed all FMCSA regulation Recognized as Employee of the Month for Safety.

Unit Manager

Credit, Capital One
01.2017 - 08.2017
  • Managed 18 associates that collected from a manual dialing strategy a portfolio of early stage to charge off accounts.
  • Top Performing manager in quality and adherence for the 1st quarter Top Performing manager in customer survey feedback scores.
  • Volunteered internally and externally for community outreach programs Trained and managed on the job new hires.

Toastmaster Vice President

07.2015 - 01.2017

Truck Driver

MAMO Transportation
08.2016 - 12.2016
  • P, Great Attitude Clean DMV record Defensive driving Air Brake Certification Efficient and cost-conscious, Submitted all delivery documentation in a timely manner.
  • Maintained a daily, legible DOT log book and submitted corresponding documents.
  • Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
  • Reported all accidents, damage and malfunctions involving company equipment to management.
  • Established and maintained excellent customer relationships.
  • Inspected the truck for defects and safe operating condition before, during and after trips.

Manager

Bank of America
05.2001 - 06.2015
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Promoted to Officer / AVP and Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Evaluated consumer reports on a monthly basis.
  • Prepared reports and communication for senior management and clients.
  • Managed high call volume with tact and professionalism.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

Education

Welding Certified -

Tidewater Community College
Portsmouth, VA

Education - Elementary Education

Norfolk State University
Norfolk, VA
05.2009

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I.C. Norcom High School
Portsmouth, VA
1994

Skills

  • Multitasking
  • Attention to Detail
  • Decision Making
  • Adaptability and Flexibility
  • Time Management
  • Dependable and Cooperative
  • Complaint resolution
  • Quality Assurance
  • Payment Processing
  • Customer Relationship Management
  • Team coaching
  • Performance Improvements
  • Quality controls
  • Escalation management
  • Employee Motivation

Timeline

Long Shoremen

MRS
10.2022 - Current

Regional Van Truckload Driver

Schneider International
01.2019 - 10.2022

OTR Truck Driver / Estes Express

Welding Certification – TCC
08.2018 - 12.2018

OTR Truck Driver

Schneider International
08.2017 - 08.2018

Unit Manager

Credit, Capital One
01.2017 - 08.2017

Truck Driver

MAMO Transportation
08.2016 - 12.2016

Toastmaster Vice President

07.2015 - 01.2017

Manager

Bank of America
05.2001 - 06.2015

Welding Certified -

Tidewater Community College

Education - Elementary Education

Norfolk State University

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I.C. Norcom High School

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